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Welcome to Serco Inc. Please review the region selection dropdown just below to get the most relevant content to your region.

Training and Human Capital Management

Serco brings over 40 years of expertise in designing, developing and delivering performance-based learning solutions for various user populations and stakeholders across Federal Government agencies and Department of Defense organizations. Our 150 learning professionals are experts in designing, developing, and delivering training curricula for all content areas using multiple delivery modes – from in-person and virtual instructor-led (ILT), web-based training, video-based, interactive multimedia interaction to mobile learning and mixed reality learning delivery options.

Serco works with Federal government agencies, delivering performance-oriented human capital management solutions. Our expertise spans the entire hire-to-retire lifecycle, from talent acquisition, workforce planning and performance management to training, knowledge management and succession planning. We develop and deploy human capital management solutions that support Federal government agencies so they can adapt to new mandates, expand the scope of their missions and do more with fewer resources.

At Serco, we focus on individual development outcomes that drive measurable improvements in organizational performance, as well as develop the knowledgeable and highly engaged workforce required for mission excellence. We utilize real-time metrics to monitor performance and are experts in identifying "skills gaps" that may be hindering performance. With this insight, we design and implement effective outcome-based learning solutions that enable government employees to do their very best.

Learning & Performance Capabilities

We tailor training programs to align with an agency's unique mission objectives and accelerate organizational performance using the latest learning technologies and innovative approaches that improve productivity. We develop solutions that expertly blend real-time and on-demand learning approaches to meet the learning styles of a multi-generational workforce.

VR training

We have helped millions of students build expertise and transfer learning to their work environment. Strategies such as scenario-based learning, games, simulations, knowledge checks and virtual reality provide reinforcement, experimentation and practice within a low-risk environment. Just-in-time knowledge and performance support tools, such as checklists, job aids, reference materials, glossaries, and other resources, allow for on-demand support. We help organizations deploy robust learning management tools to deliver and track cost-effective training programs' impact on widely diverse and dispersed populations.

Solutions We Provide:

  • Instructional Systems Design and Development - Our professional instructional designers, 3D modelers, graphics and animation specialists, programmers, and Quality Assurance specialists develop engaging learning products that improve the adult learner's knowledge, skills, and performance. We offer a range of instructional approaches - including instructor-led, eLearning, microlearning, and distributed virtual learning - to maximize effectiveness. And we leverage advanced technologies such as intelligent tutors, adaptive learning, performance support, mobile apps, game-based learning and AR/VR immersive training to match users' needs.
  • Mission Support Training Services – We provide direct mission support for the operations, administration, and technical support of training sites and training ranges. We help to plan, design and assess live exercises to test how training impacts performance. And we support our clients with tabletop wargaming and scenario development, live training devices and instrumentation, and new equipment training.
  • Training Administration, Management, and Delivery – We help implement learning management and knowledge management systems that measure the impact of an investment in training. We design certification and accreditation programs to promote advanced subject knowledge and increase motivation. And we support the delivery of quality content with expert instructors and facilitators, train-the-trainer programs and mobile training teams.
  • Training Program Planning and Evaluation – Effective training is grounded in a deep understanding of the client's mission and organizational objectives. We begin with a requirements analysis and change management strategy to craft detailed training plans. We support the launch of training with outreach and communications and then use training evaluation and effectiveness metrics to tie training programs to outcomes that matter most to mission performance.

Human Capital Management

We develop and deploy human capital management solutions that support Federal government agencies so they can adapt to new mandates, expand the scope of their missions and do more with fewer resources. At Serco, we focus on individual development outcomes that drive measurable improvements in organizational performance and develop the knowledgeable and highly engaged workforce required for mission excellence.

Solutions We Provide:

  • Change Management – We use a change and transformation model to reinforce new approaches to business processes, systems, organizational structure, programs and services. We help to articulate a clear vision of the future, enlist sponsorship of senior leaders, engage "change champions" as advocates, and empower stakeholder groups. We support these changes by assessing change readiness and monitoring and evaluating progress.
  • Culture & Climate – We use a five-phased approach to assess, design and sustain an organization's culture and climate.
  • HR Business Operations Management – We help organizations optimize HR business processes across the entire employee lifecycle, from recruitment and onboarding to succession planning and retirement/departure. We design and deploy automated HR-compliant business process improvement solutions that use robotic process automation (RPA) and workflow automation (WFA), Artificial Intelligence (AI) and Machine Learning (ML) to drive scalability and efficiency.
  • HR Data Analytics – We deliver end-to-end robust data analytics using an array of tools, languages and platforms. Serco develops and utilizes predictive algorithms to forecast HR trends and implements comprehensive and secure data governance structures.
  • HR Information Systems - We assist clients in identifying and prioritizing system requirements and moving an organization from legacy HR platforms to a modern HR information ecosystem.
  • HR Program Modernization – We help modernize HR business processes, business technology and management systems to increase HR service quality, organizational effectiveness, employee productivity and competitive advantage.
  • Leadership Development – We deliver training and professional development programs to assist employees in developing leadership skills using a strengths-based approach. Serco's certified coaches facilitate workshops on various leadership development topics, such as adaptive leadership, effective communication, emotional intelligence and engaging with elected officials.
  • Organizational Analysis and Design – We analyze the growth, personnel, operations and work environment to identify organizational weaknesses. We employ distributed data collection and robust business intelligence tools to enable predictive analysis and evidence-based decisions within fixed or variable organizational resources.
  • Strategic Communications – We leverage strategic communications to institutionalize new approaches, establish a sense of urgency and foster positive impacts. Serco crafts strategic messages that get key stakeholders to embrace transformational change and shift to desired behaviors. We identify known and perceived resistance and use tactical planning to achieve desired results.
  • Strategic Workforce Planning & Management – We help organizations forecast workforce supply and demand, assess gaps and design targeted talent management interventions to ensure an organization can fulfill its mandate and strategic objectives.
  • Talent Acquisition – We enable recruiting a diverse and highly skilled workforce by transforming reactive functions into proactive sourcing models that comply with regulatory requirements and accelerate the organization's ability to identify and recruit top-quality candidates.

Key Facts in the Americas

  • Since 2013, we have designed and delivered over 5,000 ILT/VILT training sessions and over 58,000 web-based training course completions each year for the Centers for Medicaid and Medicare Services.
  • Since 1981, Serco has supported the General Accountability Office (GAO) in running its Learning Center to develop and deliver face-to-face and virtual training sessions that help GAO deliver its mission of providing timely, fact-based, non-partisan information.
  • We have successfully trained millions of learners, for example, developing critical safety inspection training for 5,000 Federal Aviation Administration inspectors and supporting Explosives Safety, HAZMAT and Munitions certification training for over 161,000 Department of Defense personnel worldwide.
  • We have helped provide full training lifecycle support for all areas of US Immigration and Customs Enforcement (ICE), including inspections, enforcement and border patrol, training more than 400,000 Department for Homeland Security students.
  • We provide 71 days a year of performance-based training through the Special Agents working at Homeland Security Investigations (HSI SAT), with each student receiving approximately 568 hours of instruction.
  • We have helped design and develop a 17-week curriculum for training new officers for Enforcement and Removal Operations (ERO) at ICE. Serco helped ERO develop the Basic Immigration Enforcement Training (BIETP).