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Workforce Development

Serco works with Federal government agencies, delivering performance-oriented human capital management solutions. Our expertise spans the entire hire-to-retire lifecycle, from talent acquisition, workforce planning and performance management to training, knowledge management, and succession planning.

We develop and deploy human capital management solutions that support Federal government agencies so they can adapt to new mandates, expand the scope of their missions, and do more with fewer resources.

At Serco, we focus on individual development outcomes that drive measurable improvements in organizational performance, as well as develop the knowledgeable and highly engaged workforce required for mission excellence.

We utilize real-time metrics to monitor performance and are experts in identifying “skills gaps” that may be hindering performance. With this insight, we design and implement effective outcome-based learning solutions that enable government employees to do their very best.

Our learning solutions combine the latest technology with a human touch. Our team can deliver a range of solutions including blended learning, electronic and mobile support, gamification, role playing and social learning, change management expertise, and training certification and accreditation.

Key Facts

  • We have successfully trained millions of learners, for example, developing critical safety inspection training for 5,000 Federal Aviation Administration inspectors, and supporting Explosives Safety, HAZMAT, and Munitions certification training for over 161,000 Department of Defense personnel around the world.
  • We have helped provide full training lifecycle support for all areas of US Immigration and Customs Enforcement (ICE), including inspections, enforcement, and border patrol, training more than 400,000 Department for Homeland Security students.
  • We provide 71 days a year of performance-based training through the Special Agents working at Homeland Security Investigations (HSI SAT), with each student receiving approximately 568 hours of instruction.
  • We have helped design and develop a 17-week curriculum for the training of new officers for Enforcement and Removal Operations (ERO) at ICE. Serco helped ERO develop the Basic Immigration Enforcement Training (BIETP).