Serco understands that having well-trained, motivated, and adaptable warfighters is vital to our clients across the armed services. From recruitment to retirement, our people feel invested in the success of those in uniform. We take special pride in assisting our military members to be well-prepared and cared for as they transition back into civilian life.
- Curriculum Development and Instructional Design
- Exercise Development and Support
- HR Business Operations
- HR Data Analytics
- Military Transition
- Psychological Health & Family Services
- Talent Acquisition
- Training & Learning Solutions
- Workforce Planning and Human Capital Analytics
Delivering Customer Benefits
- Assisted hundreds of thousands of returning veterans each year to secure employment over two decades
- Maintained the health and resiliency of warfighters and families during overseas deployments
Specializing In
- Qualified network of veteran-friendly employers with open positions
- Experts in blended learning solutions combining in-person, virtual, immersive environments and gamification
Solutions We Provide
- Curriculum Development and Instructional Design –We offer innovative training design, development, and delivery solutions. Our Instructional Systems Design and Training Development staff provide instructor-led training and eLearning solutions tailored to fit our clients' requirements. Our learning professionals are on hand to tailor training programs that align with customers' unique mission objectives, accelerate organizational performance using the latest learning technologies, and provide innovative approaches that improve productivity.
- Exercise Development and Support - We provide mission-oriented training and simulations for combat centers and mission commands, including gaming scenario development, role-playing, and simulations.
- HR Business Operations Management – We help organizations optimize HR business processes across the entire employee lifecycle, from recruitment and onboarding to succession planning and retirement/departure. We design and deploy automated HR-compliant business process improvement solutions that use robotic process automation (RPA) and workflow automation (WFA), Artificial Intelligence (AI), and Machine Learning (ML) to drive scalability and efficiency.
- HR Data Analytics – We deliver end-to-end robust data analytics using an array of tools, languages, and platforms. Serco develops and utilizes predictive algorithms to forecast HR trends and implements comprehensive and secure data governance structures.
- Military Transition – We help design and manage some of the most sophisticated programs, assisting military personnel to return to civilian life. We support hundreds of thousands of veterans annually with a track record of over two decades. We assist them in securing a new career that fully uses their military training and tapping a network of veteran-friendly employers with open positions.
- Psychological Health & Family Services - Deployments can place significant stress on service members and the family members they leave behind. APM&L provides psychological, health, and family counseling with trained clinicians at significant bases and overseas locations who bring deep understanding and empathy to their work. We also offer sexual assault prevention and incident management support for our military clients.
- Talent Acquisition – We enable recruiting a diverse and highly skilled workforce by transforming reactive functions into proactive sourcing models that comply with regulatory requirements and accelerate the organization's ability to identify and recruit top-quality candidates.
- Training and Learning Solutions – Our team leverages the full range of delivery approaches from instructor delivered to distance learning and fully immersive virtual environments to provide essential warfighter training and performance support. We have experience providing training for aircraft, ships, submarines, munitions, weapons systems, and essential safety procedures. We understand that, in many cases, the knowledge received will support the difference between life and death.
- Workforce Planning and Human Capital Analytics –Our workforce planning and human capital analytics maximize the effectiveness of the fighting force with solutions spanning recruitment and training through retirement. We assist in maintaining the health and resiliency of the warfighters and their families during overseas deployments with teams who are deeply committed to the welfare of our warfighters and veterans.
Key Facts in the Americas
- Over 24 years, we have developed and provided transition assistance to all Army and National Guard members.
- Over 140,000 soldiers pass through Serco’s certified counselors annually as they leave military service.
- We support the records storage and web-enabled personnel decision system for the Navy Personnel Command, processing 450,000 documents each month.
- Serco staff have provided all administrative and personnel support for over 37,000 Navy recruits annually, passing through boot camp at Great Lakes.
- Serco is the Army’s Office of the Deputy Chief of Staff for Personnel (HQDA G-1) vendor of choice for studies and analysis, civilian workforce development and strength forecasting.
- We provide over 500 briefs to reserve units annually, reaching over 65,000 Reservists.
- We have helped to design and operate some of the most sophisticated support programs for military personnel and their families, including the U.S. Army Soldier for Life – Transition Assistance Program, VA for Vets, Army OneSource, Army's Wounded Warrior Project, Army's Civilian Workforce Transformation, Navy's ID Card contract, Navy's Recruit Training Command Customer Service Division, soldiers' Benefits Services and Army National Guard's Family Readiness Support Services Program, among others.