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Light Rail and Metro

From design through to operation and maintenance, we manage urban transit systems that help cities to improve the social and economic lives of communities.

Light Rail and Metro

Serco provides light rail and metro services to governments in several regions of the globe. Our capability spans the entire service lifecycle including design, commission, operation, maintenance and optimization.

As a pioneer of new light rail systems in the UK and Middle East, and a leading operator of driverless metro systems, we are well placed to deliver highly reliable, sustainable transport systems. We strive to transform the travel experience of the communities we serve through better services and modern facilities that offer value for money.

Serco is a passionate advocate for urban transit systems to help cities improve the social and economic lives of communities, while delivering sustainable and consistent operational excellence.

  • Light rail – As urban density increases, road congestion and environmental concerns are causing increasing demand for light rail networks to facilitate passenger flow into city centers. We are a global leader in light rail systems with the expertise in developing and managing this important element of an integrated transportation system.
  • Metro – Metro systems continue to play a critical role in high-density urban areas and aging systems are often in desperate need of modernization to meet the needs of population growth. We have achieved near-unmatched performance in operating large scale metro systems across the globe.

We draw from the best practices learned from across decades of operations, to help our customers achieve world-class service and efficiency benchmarks.

Our managed services solutions include train service operations, station/depot operations and maintenance, customer service and ticketing, control center management, rolling stock maintenance and signaling and traction power maintenance.

Key Facts

  • We successfully launched the Dubai Metro in 2009, we now operate the system and have introduced 49 change initiatives, resulting in an overall cost reduction of 20%.
  • In the UK we took over the Docklands Light Railway (DLR) system from the public sector in 1997, passenger numbers increased from 17 million in 1997 to 100 million in 2013, while service reliability increased from 90% to consistently 99.4% MAA or above.
  • We successfully mobilised and delivered the opening of the Copenhagen Metro on time, in partnership with Anslado and the local transport authority, winning the MetroRail award for the world's best metro.

Contact us for further information on Serco’s transport services: