Serco, the international service company announced today that it has risen into the top 3 UK Business Process Services (BPS) providers, as compiled by leading software and IT services industry research analysts TechMarketView in their 2013 UK Software and IT Services Rankings report. This report is based on detailed analysis of the revenues of leading suppliers of software and IT services to the UK market.
Simon Pilling, Chief Executive for Serco's BPO business in the UK said, "Being recognised as one of the top 3 suppliers to the UK BPS market is a significant milestone for Serco and a clear indication of how rapidly and successfully we have integrated Serco's capabilities with those we acquired through The Listening Company, Vertex Public Sector and Intelenet. Through our heritage in front line service delivery we bring a unique perspective to the market, offering value added and truly transformative BPO solutions for our clients, which enable them to deliver great service to their customers and so enhance their business outcomes."
Serco's BPO capabilities offer front, middle and back office solutions to public and private sector organisations globally. With a presence in twelve countries, over a 100 locations and a skilled workforce of more than 60,000 employees, Serco is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the UK, mainland Europe, the US, Middle East, India, South Africa, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit customer requirements, Serco's BPO capabilities have helped customers to re-engineer processes across industry verticals such as Banking, Financial Services & Insurance, Travel, Transportation & Hospitality, Healthcare, Logistics, Utilities, Retail & Manufacturing, Telecommunications, IT & Online services, Media and Entertainment. We provide customer management services, transactional, process and voice support, HR, finance and accounting services and business transformation consulting, allowing us to provide our customers with a full range of end-to-end business services.