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Serco response to TUC recommendations on outsourcing of public services

Published: 16 Apr 2018

Serco welcomes a number of the recommendations put forward today by the TUC on the reforms needed to the outsourcing of public services, in the UK, following the collapse of Carillion. The recommendations are in many respects aligned to the Four Principles that Serco published in February.

In particular Serco supports the principles from the TUC that:

  • All commissioning decisions on the provision of public services should be based on a public interest test with clear criteria;

  • Improved transparency should be introduced on significant Government contracts with the Government publishing information on value, length and performance;

  • There should be a greater focus on long-term success of Government contracting in the interests of shareholders, employees, customers and service-users, the local community and other stakeholders; and

  • Changes should be made to focus on quality of service and not just low cost.

Rupert Soames, Serco Group Chief Executive, said: 

“The collapse of Carillion has put the model for the outsourcing of public services into clear focus and clearly some reform is needed. The TUC has today made a number of constructive recommendations which we at Serco welcome, and reflect some of the proposals that we published at the end of February. In particular we support the principles, put forward by the TUC, that the future commissioning of public services should be based on a public interest test, be focused on quality and not just low cost, include an increased transparency on the performance of contracts, and have a greater focus on the long term success in the interests of shareholders, employees, customers and service-users and other stakeholders.”


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