Serco, the international service company, announced today that its Customer Contact Centre Outsourcing (CCO) business has been positioned as a 'Leader' by leading global services research and advisory firm, Everest Group, in its recent report, Contact Center Outsourcing (CCO) - Service Provider Landscape with PEAK MatrixT Assessment 2013.
Sharon Colclough, Serco Director of Community Services, said: "Over the last six months we have been undertaking major transformational change in line with the vision for Suffolk Community Healthcare.
To mark Remembrance Sunday, seven members of Serco staff from HMP Lowdham Grange walked along the 33 mile canal path from Grantham to Nottingham last weekend, with two more colleagues joining them for the final fourteen miles, in aid of the Royal British Legion. The weather fortunately held out for the dedicated walkers who fought through the mud and passed hissing swans to finally complete the walk at Trent Bridge.
Serco and the Health Service Journal have launched a commission to investigate and help improve hospital care for frail older people. The Commission is chaired by Dame Julie Moore, chief executive of University Hospitals Birmingham Foundation Trust
Serco, in partnership with NHS Forth Valley, has won the prestigious Golden Services Award 2013 for the cleanest healthcare premises with more than 250 beds.
Serco Group plc (Serco), the international service company, today notes the announcement by the Director of the Serious Fraud Office (SFO) that it has opened an investigation into the electronic monitoring contracts which commenced in 2005.
Serco has today launched the Waste Collection Guarantee (WCG) scheme to residents served by Canterbury City Council. The scheme is part of Serco's commitment to provide residents with a regular and reliable waste and recycling service. Under this innovative scheme, whenever it misses a bin collection, Serco has committed to donate the cost of the collection to one of three specially selected charitable projects that were announced in October: Umbrella Centre of Herne Bay and Whitstable Umbrella Community Centre both of which are mental health and wellbeing charities, together with homelessness charity Porchlight. All three charities are set to receive £5,000 p.a. for the next two years and this donation will be topped up if Serco misses any bin collections.
Serco has pledged its support to the UK Armed Forces community by setting out its commitment to employing veterans and further supporting Reservists. The company, which has worked with the Ministry of Defence (MOD) for the past 50 years, formally signed the Corporate Covenant at a Downing Street reception last night.
Update on corporate renewal programme
Serco Group plc (Serco), the international service company, today provides an update on its corporate renewal programme. Serco clearly understands the need to be able to demonstrate to our UK Government customer substantive evidence of corporate renewal. That is why we are today announcing the following comprehensive series of measures that reflect our commitment to improve transparency in our dealings with the UK Government.
Serco Group plc (Serco), the international service company, today announces that it has signed an extension to its contract with the Dubai Government Roads and Transport Authority (RTA) to continue to operate and maintain the Dubai Metro. The five-year extension which will run to September 2019 is valued at approximately £355m, with an opportunity to extend for a further two years to 2021.
Serco employees across the UK have raised £25,000 for Whizz-Kidz, a UK charity which aims to transform the lives of disabled children and young people through vital mobility equipment, skills training and work placements. The money has been raised by staff undertaking a variety of fundraising activities and events - from bake sales through to skydives - on behalf of The Serco Foundation.
Merseyrail is celebrating ten years since the 25-year concession was awarded in 2003 to Merseytravel, and Serco and Abellio became 50-50 joint venture shareholders of the rail operator.
Serco, the international services company, has signed a new BPO contract with a large US financial conglomerate to provide HR outsourcing services in India. Serco has been chosen as an exclusive partner and will act as a talent acquisition and transformation partner. Under the arrangement, Serco will deploy over 350 personnel across 11 locations in India in the next four months.
Serco, the international service company, has secured a major three year contract with Sellafield Ltd to assist them with the delivery of their Emergency Management Improvement Programme (EMIP).
Serco has been awarded a contract by EUMETSAT to manage and operate their Users' Services Support Team from 1 January 2014.
Serco's International Fire Training Centre (IFTC) has won a £1.2m contract to deliver five more years of hot fire training to delegates at the Warsash Maritime Academy in Southampton.
Serco, the international services company, has been awarded the contract to partner with Punjab State power Corporation Limited (PSPCL), a public sector body responsible for electricity generation and distribution in the state of Punjab. PSPCL has selected Serco to operate and maintain the centralised call centre, distributed walk-in customer relationship centres and nodal complaint/fault control centres. The contract is to provide over 550 operational people distributed across 47 different towns of Punjab and centralised control centre at Ludhiana. The initial period of contract is 3 years, further extendable by 2 years.
Serco, the international services company, has been recognised at the EMC Transformers Awards in Mumbai for its deployment of a Storage Consolidation solution. The EMC Transformers Awards identify and recognise the changes being brought in Indian enterprises through the innovative use of IT.
Patients in the Felixstowe area are receiving fast, effective treatment from the town's minor injuries unit, with nearly everyone who has used the service willing to recommend it to their friends and family.
Serco Inc., a provider of professional, technology, and management services, announced today the award of a new multiple award indefinite-delivery, indefinite-quantity (ID/IQ) contract to provide global communication systems for the U.S. Army. Serco was selected as one of 12 companies to compete for tasks on the Communications and Transmission Systems (CTS) contract. The contract vehicle has an overall ceiling value of $4.1 billion over a five year period.