New relationships and new commercial models are essential says Serco and Ember's latest whitepaper.
Serco, the international service company, today announces that it has signed a contract with Sharjah Civil Aviation Department to continue to provide air navigation services at Sharjah International Airport. Serco will also be responsible for training Emirati Nationals to become qualified air traffic controllers (ATC) and ATC assistants. The three-year contract is valued at £7m.
Serco's International Fire Training Centre (IFTC), one of the world's leading fire training centres, has welcomed its first-ever group of French airport firefighters after gaining approval from the French civil aviation authority, the Directorate General for Civil Aviation (DGAC), to carry out refresher training.
Serco, the international service company, is delighted to confirm that it has signed a new contract to provide a range of business process and contact centre services for Lincolnshire County Council, delivering savings of more than £14m over five years.
Felixstowe Community Hospital staff are celebrating an excellent report from a health watchdog after an unannounced routine inspection last month.
A Serco-run hospital and community health team is meeting all essential quality and safety standards, according to a health watchdog.
Today, the Norfolk and Norwich University Hospital (NNUH) is marking two years of being completely clear of MRSA bloodstream infections, with support from Serco.
Serco has today confirmed that it has agreed to hand over the management of the Braintree Community Hospital to Mid Essex Hospital Trust at the end of March 2014. This announcement follows an agreement reached with Mid Essex Clinical Commissioning Group and the notice that Serco issued in December 2013 to end early its contract to manage the hospital.
NelsonHall, one of the most influential research and advisory firms for the global BPO and IT outsourcing industry has identified international services company Serco as a leader in multi-channel Customer Management Services (CMS), ('Overall' market segment), within their latest report on this market and also through their rigorous NEAT assessment tool that rates multi-channel CMS providers.
Serco, the international service company, today announced that we have been selected by SIRVA, one of the world's leading logistics and relocation services companies, as one of its global strategic partners and suppliers. Serco has been awarded a multi-million dollar long-term transformative managed services contract by SIRVA to provide lead generation, customer service and query resolution and safety and driver support services. Service will be delivered from Fort Wayne, Indiana.
Serco supports greater transparency for public service providers and welcomes this week's proposal from the CBI to introduce new measures to boost transparency and trust in private and third sector managed public services contracts.
Serco, the international service company, has confirmed the launch of a recruitment drive for around 150 new members of staff to be based at its state-of-the-art contact centre facility in Amberley Street, Sheffield.
To mark National Apprenticeship Week 2014 (3-7 March), Serco has pledged to recruit more than 100 new apprentices into its UK businesses by the end of the year, an increase of over 10% on existing numbers.
A challenging 2013 and near-term outlook; markets remain attractive.
Serco Group plc (Serco), the international service company, is pleased to announce the appointment of Mike Clasper, Tamara Ingram and Rachel Lomax, as non-executive directors with effect from 3 March 2014.
Serco Inc., a provider of professional, technology, and management services, announced the award of a new contract to provide training support to the US Marine Corps (USMC). The Marine Air Ground Task Force (MAGTF) Training Systems Support contract has a one-year base period and one six-month option period valued at nearly $18 million, if the option is exercised.
Serco Group plc (Serco), the international service company, is pleased to announce the appointment of Rupert Soames OBE as Group Chief Executive with effect from 1 June 2014, at which point he will join the Serco Group plc Board. Ed Casey will continue to lead the company as Chief Executive in the interim.
Three interns have been praised for their work at Derriford Hospital as part of an award-winning scheme that helps young adults with learning disabilities find jobs.
A Suffolk Community Healthcare hospital is meeting all essential quality and safety standards, according to a health watchdog.
Serco, one of the UK's leading environmental services providers, has been selected by the London Borough of Havering to manage its household waste and recycling services.