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A far-reaching quality management programme that puts customers at the very heart of service delivery has secured a top industry award and is now expected to set new standards in operational excellence within the Contact Centre industry.
A Serco-run hospital is meeting all essential quality and safety standards, according to a health watchdog.
Serco, together with its Swedish joint venture (JV) partner Strömma Tourism & Maritime, today begins operating one of Stockholm harbour's key ferry services on behalf of Stockholm County Council and public ferry company, Waxholms Ångfartygs AB (WÅAB).
Serco, the international services company, today announces that its Australia business has extended its Traffic Camera Services contract in the state of Victoria for a further three years, with a total contract value of AUD$90m (approximately £50m).
Serco, the international services company, has secured a four year contract extension worth £20 million with the London Borough of Enfield for the provision of ICT services and related delivery programmes. This new agreement has the potential to include additional projects in areas of transformation and innovation, extending the strategic partnership until the end of September 2019.
Serco has been re-awarded the contract to collect and transport water quality samples on behalf of Northern Ireland Water (NI Water). The five-year contract, which starts on 1 July 2014, is worth over £5m with an option for two single year extensions.
Serco Group plc (Serco), the international service company, is pleased to announce that Rupert Soames OBE, will now join the company as Group Chief Executive on 1 May 2014, rather than 1 June as previously announced.
Serco has signed an extension to its existing contract to manage the National Physical Laboratory (NPL) on behalf of the UK's Department for Business, Innovation & Skills (BIS) for a period of up to 12 months from 1 April 2014.
Serco Group plc, the international service company, together with its 50:50 joint venture partner AbelIio, has signed a 22-month interim franchise agreement to continue operating the Northern Rail franchise on behalf of the UK Department for Transport (DfT) until February 2016. Serco's share of total revenue from operating the service over the 22-month franchise is estimated at £520m.
New relationships and new commercial models are essential says Serco and Ember's latest whitepaper.
Serco, the international service company, today announces that it has signed a contract with Sharjah Civil Aviation Department to continue to provide air navigation services at Sharjah International Airport. Serco will also be responsible for training Emirati Nationals to become qualified air traffic controllers (ATC) and ATC assistants. The three-year contract is valued at £7m.
Serco's International Fire Training Centre (IFTC), one of the world's leading fire training centres, has welcomed its first-ever group of French airport firefighters after gaining approval from the French civil aviation authority, the Directorate General for Civil Aviation (DGAC), to carry out refresher training.
Serco, the international service company, is delighted to confirm that it has signed a new contract to provide a range of business process and contact centre services for Lincolnshire County Council, delivering savings of more than £14m over five years.
Felixstowe Community Hospital staff are celebrating an excellent report from a health watchdog after an unannounced routine inspection last month.
A Serco-run hospital and community health team is meeting all essential quality and safety standards, according to a health watchdog.
Today, the Norfolk and Norwich University Hospital (NNUH) is marking two years of being completely clear of MRSA bloodstream infections, with support from Serco.
Serco has today confirmed that it has agreed to hand over the management of the Braintree Community Hospital to Mid Essex Hospital Trust at the end of March 2014. This announcement follows an agreement reached with Mid Essex Clinical Commissioning Group and the notice that Serco issued in December 2013 to end early its contract to manage the hospital.
NelsonHall, one of the most influential research and advisory firms for the global BPO and IT outsourcing industry has identified international services company Serco as a leader in multi-channel Customer Management Services (CMS), ('Overall' market segment), within their latest report on this market and also through their rigorous NEAT assessment tool that rates multi-channel CMS providers.
Serco, the international service company, today announced that we have been selected by SIRVA, one of the world's leading logistics and relocation services companies, as one of its global strategic partners and suppliers. Serco has been awarded a multi-million dollar long-term transformative managed services contract by SIRVA to provide lead generation, customer service and query resolution and safety and driver support services. Service will be delivered from Fort Wayne, Indiana.
Serco supports greater transparency for public service providers and welcomes this week's proposal from the CBI to introduce new measures to boost transparency and trust in private and third sector managed public services contracts.