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Serco Group plc (Serco), the international service company, announces that it has signed a contract with the UK Border Agency (UKBA) to deliver the COMPASS project, providing accommodation, associated services and transport for asylum applicants in two regions of the UK. The five-year contract has an estimated total value of approximately £175m.
One of Serco's leading contact centre campaigns has won the Autotrader "Click" Award for Manufacturer Customer Service in the UK. The Peugeot project, run by Serco's contact centrein Tonbridge, Kent, beat 30 other car manufacturers to the prize after outperforming them in a mystery shopper programme.
Serco Group plc (Serco), the international service company has been recognised for its work supporting local communities and its commitment to corporate responsibility by achieving Gold status in the Business in the Community's (BiTC) 2012 Corporate Responsibility Index. This is the seventh year running that Serco have achieved the Gold award reflecting the commitment of our people to supporting and contributing to the communities in which we work and to making a positive impact on society.
Serco Group plc (Serco), the international service company, announces today that it has been selected as preferred bidder for a new contract to provide integrated facilities management (FM) services to the East Kent Hospitals University NHS Foundation Trust in the UK. The contract, which is expected to be signed in the next few weeks and is due to start in July 2012, has a total estimated value of approximately £140m over ten years, comprising an initial seven-year period and a maximum three-year extension.
Serco Group plc (Serco), the international service company, has worked with Transport for London (TfL) to today launch a major Eastern expansion to the Barclays Cycle Hire Scheme.
Serco Group plc (Serco), the international service company, is pleased that its consortium has been selected by the New Zealand Government as preferred bidder to provide and operate the new Wiri prison in Auckland, New Zealand.
Serco employee Jane Burston has been selected as a Young Global Leader by the World Economic Forum, an honour she will use to fight climate change by bringing international attention to the capabilities of the UK's planned Centre for Carbon Measurement. Jane works at the National Physical Laboratory's (NPL), which is managed and operated by Serco.
Serco Group plc (Serco), the international service company, announces that it has been chosen by the UK Ministry of Defence (MOD) as the proposed supplier to take over the leadership of Defence Business Services (DBS) which provides corporate services for the MOD such as civilian human resources, finance, information and security vetting. This decision was announced today by the Secretary of State for Defence and is subject to a 10 day stand-still period.
Solid operational performance delivers strong financial result; global markets support confidence in future growth. Christopher Hyman, Chief Executive of Serco Group plc, said: "I am pleased with our solid operational performance and the number of contracts wins which have underpinned our strong financial result for 2011."
Serco, the international service company, today announces that it has been awarded a new partnership agreement with Freemans Grattan Holdings (FGH), the UK arm of the world's largest distance selling organisation - the Otto Group.
Intelenet Global Services, a company of the Serco Group, a leading FTSE 100 international service company, has been recognised for its exemplary contribution to the global BPO industry, at this year's BPO Excellence Awards 2012.
A unique award which aims to upskill prison staff has been launched at a prison managed by Serco. Nine employees from HMP Lowdham Grange have enrolled onto the Foundation Degree in Offender Management following a rigorous selection process. These range from Prison Custody Officers (PCOs) to senior managers.
Serco Australia and the Public Transport Authority will continue their 17 year partnership bringing passenger information and support services to Western Australian commuters following a re-contracting of services this week.
The partnership includes provision of InfoLine services, Customer Feedback Administration Services, Ticket Administration Services and SmartRider forms processing.
Not many people get the opportunity to experience what it would be like to do their job in one of the toughest places in the world. For 43-year old Wilbur Ramirez, the opportunity came in the form of a starring role in a primetime BBC documentary, first broadcast yesterday evening that took him from the streets of London to the sprawling backstreets of the Indonesian capital, Jakarta.
Serco Group plc (Serco), the international service company, announces that it has signed a contract with the UK Ministry of Defence (MOD) to provide training and support to the British Army prior to deployment on operations around the world.
Serco, the international service company, today announces that it is creating a new global Business Process Outsourcing (BPO) capability, our first global business, bringing together all of Serco's middle and back office skills. The new global business will improve the services that Serco provides to customers and enable us to target global opportunities both in the public and private sector.
Serco Group plc (Serco), the international service company, announces that it has been awarded a number of contracts providing a range of operational support, engineering and training services, known as Multi-Activity Contracts (MACs). The contracts to the UK's Royal Air Force (RAF) and Naval Air Command have a combined total potential value to Serco of £130m.
Serco today plays host to leading composer Mark-Anthony Turnage as he premieres his new work for the London 2012 Cultural Olympiad, the largest cultural celebration in the history of the modern Olympic and Paralympic Movements, at HMP Lowdham Grange, Nottinghamshire. Turnage spent five days at the Serco-managed prison in December 2011 working with prisoners to compose 'Beyond This' as part of the PRS for Music Foundation's New Music 20x12 project.
Brenda Fraser, Serco's Family First Interventions Manager at HMP & YOI Doncaster has received a 'High Sheriffs Award' in recognition and appreciation of her innovative work with offenders and their families at the prison. The award, which recognises outstanding achievements within the local community, was presented by the High Sheriff of South Yorkshire, Andrew J Coombe Esq. DL during a special ceremony at the prison.
Serco Group plc (Serco), the international service company, announces that it has been awarded a new prime contract by the UK Ministry of Defence to further deploy innovative radar technology to prevent wind farms interfering with the UK's air defence radars.