Ten years ago, Luke Collier was a carpenter, his chosen trade since leaving school. Eight years later, as Operations Director for Serco’s Asylum Accommodation and Support Services Contract (AASC) in North West England, he led a team 200 strong, supporting thousands of asylum seekers through the first Covid-19 lockdown in the UK. 

The intervening years were the most exciting, challenging and rewarding he’s known to date. 

Luke discovered Serco while seeking a more meaningful career to support his family. He began in a role repairing and maintaining domestic properties. Immediately it stirred in him something that had lain dormant all his working life: a passionate sense of purpose.

The business was growing, and Luke pursued new opportunities with grit, determination, and humility. He took care to make each new role his own, building strong relationships with his teams and always listening. Every success, every setback, taught him even more than six years of diplomas, undertaken following his first promotion in Serco.

“Operational experience and insight are highly valued in Serco. Our frontline colleagues with leadership appetite and capability know our business inside out – it makes them empathetic leaders, wise decision makers and better mentors; and raising them up embeds trust and recognition in our wider team culture. I spend a lot of time with our people for exactly that reason – getting to know and understand them, looking for those who love every minute of it, just like I do.”