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    • 2012
      • 2011 Full Year Results
      • 2012 Half Year Results
      • Agreement reached for AWE pricing arrangements through to 2018
      • Appointment of new Company Secretary
      • Chief Executive of Serco's Global Services division
      • Contract News Update 15
      • Contract News Update
      • Disposal of Serco's Technical Services business
      • Disposal of the majority of Serco's operations in Germany
      • Intelenet Global Services - A Serco Company shines at BPO Excellence Awards 2012
      • Interim Management Statement
      • Interim Management Statement
      • Malcolm Wyman appointed as Non-Executive Director of Serco Group plc
      • Paul Brooks
      • Potential disposal of Serco's Technical Consulting Services business
      • Pre-close statement
      • Pre-close statement
      • Serco acquires Vertex's UK public sector BPO operations
      • Serco agrees significant new BPO contract with leading UK retailer
      • Serco announces new Global BPO Business and management streamlining
      • Serco awarded contracts for support services to the UK's Royal Air Force and Naval Air Command
      • Serco awarded new contract to help counter the effects of wind farms on UK air defence radar
      • Serco chosen as proposed supplier by UK MOD for Defence Business Services
      • Serco consortium selected as preferred bidder for new prison contract in New Zealand
      • Serco consortium signs new prison contract with New Zealand Department of Corrections
      • Serco Enters Leading Global BPO Index for Banking, Financial Services and Insurance Outsourcing
      • Serco inaugurates facility at Shimoga
      • Serco Launches Charitable Foundation to mark its 25th Anniversary
      • Serco purchases remaining stake in Australian defence and marine services joint venture
      • Serco re-selected for environmental services contract in Canterbury
      • Serco re-selected to provide support at RAF Cranwell
      • Serco recognised for work supporting communities by leading UK Corporate Responsibility Index
      • Serco selected as preferred bidder for London Community Payback
      • Serco selected as preferred bidder to deliver community health services for NHS Suffolk
      • Serco selected as preferred bidder to deliver lifeline ferry services to the Northern Isles in Scotland
      • Serco selected as preferred bidder to provide facilities management services for East Kent NHS Foundation Trust
      • Serco selected as strategic partner by Healthbox to help entrepreneurs solve global health challenges
      • Serco signs £55m partnership with Freemans Grattan Holdings to provide contact centre services for all UK customers
      • Serco signs ASP shared services NHS strategic partnership
      • Serco signs contract for Mansfield District Council's Leisure Service
      • Serco signs contract to deliver community health services for NHS Suffolk
      • Serco signs contract to operate dedicated bus corridor in the city of Indore, India
      • Serco signs contract with Ideal Shopping to provide contact centre services for all UK customers
      • Serco signs new BPO contract with leading life and pensions provider
      • Serco signs new contract for UK asylum support services
      • Serco signs new contract to provide pre-deployment training and support for British Army
      • Serco starts delivering Suffolk's community health services
      • Serco steps up presence in Agra
      • Serco works in Partnership with TfL to Launch Major Eastern Expansion for the Barclays Cycle Hire Scheme
      • Serco's new BPO division poised to break into UK life and pensions market
    • 2013
      • 2012 Full Year Results
      • 2013 Half Year Results
      • Challenging market conditions; further progress on strategic positioning
      • Confirmation of major new contract to support US healthcare
      • Contract News Update 16
      • Contract News Update 17
      • Disposal of UK occupational health business
      • Disposal of UK transport maintenance and technology business
      • Interim Management Statement
      • Pre-close statement 2013
      • Pre-close statement
      • Serco announces the key elements of its corporate renewal programme
      • Serco awarded contract extension to continue running the Docklands Light Railway
      • Serco awarded Virginia traffic management contract
      • Serco Global Services launches new centre in South Africa
      • Serco recognised as leading provider of Customer Contact Centre services
      • Serco recognised for climate change reporting
      • Serco secures extension to Australian detention services contract
      • Serco signs £120m contract expansion on HMP Thameside
      • Serco signs £355m Dubai Metro contract extension
      • Serco signs Dubai Tram operation contract
      • Serco signs Ontario Driver Examination Services contract
      • Serco to run landscapes and grounds maintenance services for Canterbury District
      • Supporting healthcare eligibility in the US
      • Update on purchase of remaining stake in Australian defence and marine services joint venture
    • 2014
      • 2013 Full Year Results
      • Serco Group plc 2014 Half Year Results
      • Appointment of Angus Cockburn as Group Chief Financial Officer
      • Appointment of General Counsel
      • Board Change
      • City of London Police concludes PECS investigation
      • Covenant agreement
      • First half performance update
      • Interim Management Statement
      • Rupert Soames to join Serco as Group Chief Executive on 1 May
      • Serco appoints Rupert Soames as Group Chief Executive
      • Serco appoints three new Non-Executive Directors to the Board
      • Serco awarded interim Northern Rail franchise agreement
      • Serco Group plc announces two changes to the Executive Management Team
      • Serco recognised as a leader in climate change reporting
      • Serco selected for new Caledonian Sleeper rail franchise
      • Serco signs five-year contract to continue providing Australian immigration services
      • Serco signs two-year contract extension for London cycle hire scheme
      • Serco signs two-year contract extension with Canadian Department of National Defence
      • Serco UK rail operations
      • Share awards
      • Transfer of Senior Independent Director
      • Update on Performance
      • Update on rebid for Australian onshore immigration services
      • Update on Serco's Strategy Review
      • Update on Serco's Strategy Review including the Contract & Balance Sheet Reviews; capital structure and funding; latest trading and outlook
    • 2015
      • 2014 Full Year Results
      • 2015 Half Year Results
      • Annual General Meeting
      • Appointment of Sir Roy Gardner as Non-Executive Chairman
      • Completion of debt refinancing; pro forma leverage and net assets
      • Disposal of Great Southern Rail in Australia
      • Kate Steadman to join Serco as Group Strategy Director
      • Serco agrees sale of offshore private sector BPO operations for £250m
      • Serco announces start of new partnership with JD Williams
      • Serco Australia selected for state-of-the-art icebreaker vessel
      • Serco awarded contract extension at Norfolk & Norwich University Hospital
      • Serco Awarded Contract Extension by Iraq Civil Aviation Authority (ICAA)
      • Serco confirms contract award to support the delivery of careers guidance
      • Serco extends Palm Jumeirah Monorail contract with Nakheel for 5 years
      • Serco Half Year trading update
      • Serco secures first major rail contract in Saudi Arabia
      • Serco welcomes latest milestone at new Scottish hospital
      • Serco wins contract to manage leisure centres for Birmingham City Council
      • Serco's strategic partnership with Lincolnshire County Council goes live
      • Trading Update for 2015 Outcome and 2016 Outlook
      • Update on completion of offshore Private Sector BPO operations sale
      • Update regarding Australian Armidale Class Patrol Boats contract
      • Update regarding Serco’s Environmental Services and Leisure Businesses
    • 2016
      • AWE review concluded successfully and updated contract agreed
      • Barts Health NHS Trust tender
      • Clyde and Hebrides Ferries Services
      • Directorate change
      • Executive Committee appointment – Kate Steadman, Group Strategy Director
      • Extension of COMPASS contract for UK asylum seeker support services
      • Extension of contract to operate Acacia Prison in Western Australia
      • Serco Australia signs contract for state-of-the-art icebreaker vessel
      • 2016 Half Year Results
      • Full Year Results 2015
      • Serco SEA - close period
      • Serco signs £600m contract with England’s largest NHS Trust
      • Update on 2016 financial performance
      • Update on financial performance and outlook ahead of Capital Markets Event
    • 2017
      • Anthony Kirby joins Serco as Group HR Director
      • Appointment of new CEO for Serco’s Americas division
      • Close period update
      • Directorate change
      • Directorate Changes
      • Health facilities management acquisition
      • Non-Executive Board Appointment
      • Non-Executive Director Change
      • Serco Group plc full year results 2016
      • Serco Group plc half year results 2017
      • Serco named preferred bidder for New Grafton Correctional Centre
      • Serco signs £1.5bn contract for New Grafton Correctional Centre
      • Update on 2017 financial performance and longer term outlook ahead of Capital Markets Event and Close Period
      • Update on health facilities management acquisition
    • 2018
      • Close period update
      • Closed period update
      • Letter concerning asylum seeker accommodation in Glasgow
      • More Leisure wins contract to operate Stoke Mandeville Stadium
      • Non-Executive Board appointment
      • Serco Group plc full year results 2017
      • Serco Group plc half year results 2018
      • Serco re-launches Serco Institute to undertake research and innovation within public services internationally
      • Serco response to TUC recommendations on outsourcing of public services
      • Serco signs £104m NorthLink Ferries contract extension
      • Serco signs £135m of contract extensions to continue providing frontline and back office services to two UK Local Authorities
      • Serco signs AU$135m rebid with Australian Defence Force for military base support in the Middle East
      • Serco to provide Fire and Rescue services at Hinkley Point C Construction Site
      • Statement by Serco on Asylum Seeker accommodation in Glasgow
      • Update on 2018 financial performance
      • Update on health facilities management acquisition
    • 2019
      • Serco Australia in negotiations to provide health services to the Australia Defence Force as part of Bupa consortium
      • Serco awarded UK asylum support services contracts with an estimated value of £1.9bn; Serco’s largest ever contract award
      • Serco awarded US Air Force $82m (£63m) NexGen IT task order
      • Serco Group plc full year results 2018
      • Serco selected by Belgian Ministry of Defence to provide integrated FM services on two military bases
      • Serco signs £560m contract with Bupa to support the Australian Defence Force
      • Serco signs AED680m (£140m) contract extension to operate and maintain Dubai Metro to 2021 including Red Line expansion
      • Serco signs new $200m contract to support US Pension Benefit Guaranty Corporation
      • Serco signs new AU$115m contract with South Australian Government to operate Adelaide Remand Centre
      • Closed Period trading update
      • Commercial settlement reached regarding the Defence Fire and Rescue Project
      • Serco Group plc half year results 2019
      • Completion of NSBU acquisition
      • Extension to Australian immigration services contract
      • Acquisition of leading provider of ship and submarine design and engineering services to US Navy
      • Investigation by the Serious Fraud Office into Serco companies concludes with a Deferred Prosecution Agreement
      • Serco awarded £450m contract for Northern Isles Ferry Services
      • Serco signs £800m ten-year Prisoner Escort and Custody Services contract
      • Serco assembles world class team to bid for UK MOD Skynet satellite support contracts
      • Closed Period trading update 2019
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    • 2020
      • Serco signs new contract to manage Gatwick Immigration Removal Centres valued at £200m
      • Serco Group plc full year results 2019
      • Serco signs AU$730m (£370m) contract extension to provide support services at Fiona Stanley Hospital
      • Trading update regarding Coronavirus
      • Changes to the Group Executive Committee
      • Closed period trading update
      • Serco Group plc half year results 2020
      • Chair Succession
      • New US Private Placement debt issued
      • Strong Q3 trading across all regions worldwide leads to upgrade of guidance for 2020
      • Involvement of AWE Management Ltd in the Atomic Weapons Establishment
      • Serco wins rebid at Acacia prison in Western Australia worth up to £790m
      • Acquisition of leading Australian facilities management company
      • Angus Cockburn to retire as Serco CFO in April 2021; Nigel Crossley to be his successor
      • Closed period trading update - December 2020
    • 2021
      • Directorate Change - Non-Executive Director Appointment
  • 404
  • Careers
    • Why work for Serco?
      • Meet our team
        • A different kind of customer service career
        • Lenny's story
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        • Preparing officers for the role ahead
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      • What you can expect from us?
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  • About
    • Corporate Responsibility
      • Corporate Responsibility in Action
        • A Global Pulse Award for a team member who helped to rescue 270 stranded train passengers on his day off
        • Award-winning employee engagement and development at the Dubai Metro
        • Celebrating Zero Harm Week and building a culture of health, safety and wellbeing
        • Challenging ourselves to accomplish the extraordinary in support of charitable causes and a culture of health and wellbeing
        • Contributing to a national study aiming to reduce healthcare associated infections
        • Contributing to the improvement of healthcare service outcomes at the largest prison in Australia by increasing employee engagement
        • Empowering and celebrating diversity across our business
        • Delivering preventative healthcare for wounded Veterans with an award-winning mobile app
        • Developing and deploying the new Chartered Manager Degree Apprenticeship in partnership with the University of Wolverhampton
        • Developing our managers for internal career progression in Serco Asia Pacific
        • Driving continuous improvement in health and safety across all our businesses, including air traffic control and marine engineering
        • Driving total data transparency in medical insurance for our Middle East employees
        • Empowering and celebrating diversity across our business
        • Empowering diversity through development of communication capability
        • Enabling combat-wounded US Military servicemen in California and Virginia to engage in therapy respite
        • Enabling our high potential US and Canadian colleagues to expand their skill sets through alternative role assignments
        • Engaging our UK supply chain to help minimise waste and avoid waste to landfill
        • Enriching our supplier base through improved access to Indigenous suppliers
        • ‘Exceptional’ service rating at the Space-Based Infrared System in Colorado, USA
        • External recognition for contributing to the UAE National Program for Emiratization
        • External recognition for customer service quality at our transport contracts in Dubai
        • External recognition for our commitment to maintaining an excellent health and safety record
        • External recognition for supporting our Australian Defence Force Reservist colleagues
        • Helping Auckland Council and the Department of Corrections plant one million trees over three years
        • Helping Hertfordshire County Council achieve significant improvements in energy efficiency, surpassing carbon reduction targets and delivering £1m in cost savings
        • Helping our customers to reduce costs whilst also reducing environmental impact
        • Helping Peterborough City Council to deliver savings of £1.8m for local taxpayers and winning a national award
        • Helping service users and our customer save and reduce costs through service improvement at the Centers for Medicare and Medicaid Services
        • Helping the City of Melbourne win the international Green Flag Award for Melbourne Gardens
        • Helping the European Space Agency to monitor and measure how the Earth is affected by natural events and the underlying human contributions
        • Helping the Western Australian government achieve $550m in savings at Fiona Stanley Hospital
        • Helping to drive improved supplier behaviour around human rights in the Middle East
        • Helping to improve local engagement in sport and fitness by 600% by driving awareness, access and affordability for children and adults
        • Helping to protect the environment in Serco Americas
        • Helping to provide for the welfare of young people in the Grafton area by partnering with the national charity Midnight Basketball Australia
        • Helping to transform waste management at New York University, Abu Dhabi
        • Improving roadside welfare safeguards for our road safety camera operators
        • Introducing a measure of relief for citizens affected by the worst hurricane season on record
        • Introducing supplier relationship management to improve risk mitigation and performance improvement with key suppliers
        • Introducing the latest generation of tug to the UK and enabling the successful arrival of HMS Queen Elizabeth into Portsmouth in August 2017
        • Introducing virtual portals for 24/7 medical advice and support
        • Maintaining our commitment to small businesses and supplier diversity
        • Making environmentally-responsible decisions in the relocation of our North American headquarters
        • Our annual celebrations of diversity in Australia, New Zealand and Hong Kong
        • Our Australian immigration detention team who secured and protected several hundred detainees during a category two cyclone and evacuation
        • Our Baghdad Air Traffic Services colleagues, achieving positive outcomes for Iraqi aviation and airspace
        • Our colleague who provided exceptional care for an asylum seeker with terminal cancer
        • Our contributions to our colleagues and other stakeholders in the Middle East during Ramadan
        • Our custodial team who helped to restore prison operations in the Caribbean
        • Our Defence colleagues receiving customer recognition for excellence in health and safety
        • Our London Cycle Hire mechanics who generated significant efficiency gains and helped increase bike availability for the public
        • Our Melbourne Parks and Gardens colleagues who delivered positive social outcomes in exceptional circumstances
        • Our new C5ISR ‘Safety Blitz’ hazard and incident reduction programme
        • Our participation in the Sustaining Resilience at Work research trial, focused on preventing occupational stress
        • Our partnerships with local suppliers and social enterprises across Scotland, supporting local communities whilst enhancing service user experiences
        • Our programmes for engaging and developing National Emirati interns, graduates and management talent
        • Our Serco Leisure team who helped a young girl with a tracheostomy learn to swim
        • Our team of counsellors who help the US Navy to provide psychological healthcare for reservists and their families
        • Our teams across the Middle East, uniting in their efforts to beat plastic pollution for World Environment Day
        • Our traffic management team helping the Texas Department of Transportation to improve driver safety
        • Our volunteer staff network focused on delivering better outcomes for Māori prisoners in our care
        • Our work to deliver environmentally-friendly leisure centres for Birmingham City Council
        • Our work with the Australian Department of Human Services, helping to overcome significant challenges in delivering welfare and support to Australian citizens
        • Our work with the Royal Australian Navy to monitor and manage a range of environmental incidents
        • Our work with the Tasmanian Government and Australian Antarctic Division of the Department of the Environment to engage local industry support for the Icebreaker programme
        • Prioritising recruitment from the local community for facilities management at the new Dumfries and Galloway Royal Infirmary
        • Serco Canada has been named one of 'Atlantic Canada's Top Employers' for 2017
        • Serco Middle East named ‘Transport Solutions Provider of the Year’
        • Serco named one of “America's Best Employers for Women” by Forbes
        • Serco receives James S. Cogswell Awards for outstanding industrial security excellence
        • Serco receives Premier Supplier Excellence Award from Raytheon
        • Serco wins Large Apprentice Employer of the Year Award
        • Sharing our research into the impact of employee engagement on patient outcomes at the Gulf Cooperation Council Patient Experience Summit
        • Supporting local and regional education and work experience initiatives across the UAE
        • The commitment of our team at Fiona Stanley Hospital to making a positive difference to their communities
        • Working with Road Safety UAE to improve road safety awareness for our people and the wider United Arab Emirates community
        • A Global Pulse Award for an Environmental Services team who helped an elderly citizen in distress
        • Helping a local community to recover from a natural disaster that destroyed a town and surrounding area
        • Rolling out the Red Cross Community-Based Health and First Aid programme at Acacia Prison in Western Australia
        • Helping Dubai Metro passengers to become more safety conscious
        • Serco ExperienceLab: Helping local government to meet the needs of society through citizen-centred design
        • Making Northlink Ferries as accessible as possible for passengers with additional support needs
        • Reducing the risk of prisoner self-harm and suicide in UK prisons with our Vulnerability Prediction Tool
        • Helping to promote industrial and technological progress in the United States at the US Patent and Trademark Office
        • Serco Alternative Justice: Challenging conventional practices to reduce reoffending and remove barriers for disadvantaged communities
        • Helping to rebuild civil aviation in Iraq by training aspiring Iraqi air traffic controllers in our Aviation Academy in Baghdad
        • Serco Cares: Improving patient care in UK hospitals
        • Designing and developing rapid prototype solutions to enable the US Navy to determine manpower requirements
        • Enabling Victoria Police to focus on core policing activities whilst making it easier for citizens to access non-emergency services
        • Delivering award-winning innovation to enhance service provision at the Dubai Metro
        • Pushing the boundaries of technology to develop new capabilities even more closely aligned to evolving customer needs
        • Overcoming exceptional challenges in order to maintain quality patient care at University Hospital Southampton, UK
        • Accelerate@Serco: Embracing innovation to safeguard society and reduce reoffending
        • Collaborating across contracts to save the US Navy money and time while delivering high quality security solutions
        • Helping to reduce reoffending through a broad range of cost-effective prisoner reintegration support services at the Adelaide Remand Centre
        • Serco Insights: enabling innovative energy efficiency in facilities infrastructure
        • Operational Excellence: enabling continuous improvement across Serco and providing rehabilitative development for prisoners
        • Building frontline capability to have challenging conversations about mental health
        • Using Virtual Reality technology to enhance training and improve safety for the Dubai Tram
        • Training our team of FRS firefighters at King Fahd International Airport to an internationally accredited standard
        • Improving everyday safety in every workplace through our new ‘high-visibility’ safety awareness campaign
        • Serco Wellness: Inspiring a dynamic culture of wellbeing
        • Fit For Life – Park Athlete: Improving team health, wellbeing and performance
        • Serco Sports: Cultivating community spirit and wellbeing
        • Serco Respect and Protect: Keeping our people safe on the streets
        • Equipping our operational leaders in North America with essential knowledge and resources at our ‘Program Manager Plus Boot Camp’
        • Creating unique specialist training and career progression opportunities through international collaboration
        • Track to Success: Celebrating and inspiring career progression at the Dubai Metro
        • The new Serco Global Graduate Programme: identifying and developing our leaders of the future
        • Celebrating diversity and supporting our LGBT+ community at Pride 2019 in the US and UK
        • Building, developing and maintaining a workforce that represents equal opportunity for all
        • Celebrating our female Emirati staff and creating more opportunities for their employment and development
        • Winning a National Inclusion Standard Bronze Award for our commitment to promoting inclusion in the workplace
        • Empowering our employee networks and celebrating National Inclusion Week
        • Facilitating dialogue across national industry on common diversity and inclusion challenges
        • Helping to fight the Australian bushfire crisis through charity, volunteering and supporting national disaster relief efforts through our operations
        • Community Oral Health events: Helping prisoners’ families access local health services
        • Sharing leadership, expertise and resources to help social and environmental responsibility to flourish in the United Arab Emirates
        • Building stronger relationships between asylum seekers and local communities through volunteering and non-profit partnerships
        • Supporting the tribally owned services company, Puyenpa, through the US Small Business Administration ‘All Small Mentor-Protégé program’
        • Premiums4Good: Delivering social and environmental benefits through our insurance investments
        • One Team, One Direction: Celebrating an award-winning supply chain service partnership at United Arab Emirates University
        • Helping to upskill Small and Medium Enterprise workforces and boost local economies in England with Serco Employment, Skills & Enterprise
        • Helping to minimise costs and protect the environment through the management of hazardous materials for the US Department of Defense
        • Recycling to reduce landfill and support the Western Australian disabled community at Fiona Stanley Hospital
        • Recycling textiles at United Arab Emirates University: reducing waste to landfill whilst contributing to Red Crescent
        • Achieving a new standard of energy management for efficiency, sustainability and resilience
        • Serco Europe Goes Green: embedding ‘everyday green thinking and behaviour’ across the business
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