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- 2012
- 2011 Full Year Results
- 2012 Half Year Results
- Agreement reached for AWE pricing arrangements through to 2018
- Appointment of new Company Secretary
- Chief Executive of Serco's Global Services division
- Contract News Update 15
- Contract News Update
- Disposal of Serco's Technical Services business
- Disposal of the majority of Serco's operations in Germany
- Intelenet Global Services - A Serco Company shines at BPO Excellence Awards 2012
- Interim Management Statement
- Interim Management Statement
- Malcolm Wyman appointed as Non-Executive Director of Serco Group plc
- Paul Brooks
- Potential disposal of Serco's Technical Consulting Services business
- Pre-close statement
- Pre-close statement
- Serco acquires Vertex's UK public sector BPO operations
- Serco agrees significant new BPO contract with leading UK retailer
- Serco announces new Global BPO Business and management streamlining
- Serco awarded contracts for support services to the UK's Royal Air Force and Naval Air Command
- Serco awarded new contract to help counter the effects of wind farms on UK air defence radar
- Serco chosen as proposed supplier by UK MOD for Defence Business Services
- Serco consortium selected as preferred bidder for new prison contract in New Zealand
- Serco consortium signs new prison contract with New Zealand Department of Corrections
- Serco Enters Leading Global BPO Index for Banking, Financial Services and Insurance Outsourcing
- Serco inaugurates facility at Shimoga
- Serco Launches Charitable Foundation to mark its 25th Anniversary
- Serco purchases remaining stake in Australian defence and marine services joint venture
- Serco re-selected for environmental services contract in Canterbury
- Serco re-selected to provide support at RAF Cranwell
- Serco recognised for work supporting communities by leading UK Corporate Responsibility Index
- Serco selected as preferred bidder for London Community Payback
- Serco selected as preferred bidder to deliver community health services for NHS Suffolk
- Serco selected as preferred bidder to deliver lifeline ferry services to the Northern Isles in Scotland
- Serco selected as preferred bidder to provide facilities management services for East Kent NHS Foundation Trust
- Serco selected as strategic partner by Healthbox to help entrepreneurs solve global health challenges
- Serco signs £55m partnership with Freemans Grattan Holdings to provide contact centre services for all UK customers
- Serco signs ASP shared services NHS strategic partnership
- Serco signs contract for Mansfield District Council's Leisure Service
- Serco signs contract to deliver community health services for NHS Suffolk
- Serco signs contract to operate dedicated bus corridor in the city of Indore, India
- Serco signs contract with Ideal Shopping to provide contact centre services for all UK customers
- Serco signs new BPO contract with leading life and pensions provider
- Serco signs new contract for UK asylum support services
- Serco signs new contract to provide pre-deployment training and support for British Army
- Serco starts delivering Suffolk's community health services
- Serco steps up presence in Agra
- Serco works in Partnership with TfL to Launch Major Eastern Expansion for the Barclays Cycle Hire Scheme
- Serco's new BPO division poised to break into UK life and pensions market
- 2011 Full Year Results
- 2013
- 2012 Full Year Results
- 2013 Half Year Results
- Challenging market conditions; further progress on strategic positioning
- Confirmation of major new contract to support US healthcare
- Contract News Update 16
- Contract News Update 17
- Disposal of UK occupational health business
- Disposal of UK transport maintenance and technology business
- Interim Management Statement
- Pre-close statement 2013
- Pre-close statement
- Serco announces the key elements of its corporate renewal programme
- Serco awarded contract extension to continue running the Docklands Light Railway
- Serco awarded Virginia traffic management contract
- Serco Global Services launches new centre in South Africa
- Serco recognised as leading provider of Customer Contact Centre services
- Serco recognised for climate change reporting
- Serco secures extension to Australian detention services contract
- Serco signs £120m contract expansion on HMP Thameside
- Serco signs £355m Dubai Metro contract extension
- Serco signs Dubai Tram operation contract
- Serco signs Ontario Driver Examination Services contract
- Serco to run landscapes and grounds maintenance services for Canterbury District
- Supporting healthcare eligibility in the US
- Update on purchase of remaining stake in Australian defence and marine services joint venture
- 2012 Full Year Results
- 2014
- 2013 Full Year Results
- Serco Group plc 2014 Half Year Results
- Appointment of Angus Cockburn as Group Chief Financial Officer
- Appointment of General Counsel
- Board Change
- City of London Police concludes PECS investigation
- Covenant agreement
- First half performance update
- Interim Management Statement
- Rupert Soames to join Serco as Group Chief Executive on 1 May
- Serco appoints Rupert Soames as Group Chief Executive
- Serco appoints three new Non-Executive Directors to the Board
- Serco awarded interim Northern Rail franchise agreement
- Serco Group plc announces two changes to the Executive Management Team
- Serco recognised as a leader in climate change reporting
- Serco selected for new Caledonian Sleeper rail franchise
- Serco signs five-year contract to continue providing Australian immigration services
- Serco signs two-year contract extension for London cycle hire scheme
- Serco signs two-year contract extension with Canadian Department of National Defence
- Serco UK rail operations
- Share awards
- Transfer of Senior Independent Director
- Update on Performance
- Update on rebid for Australian onshore immigration services
- Update on Serco's Strategy Review
- Update on Serco's Strategy Review including the Contract & Balance Sheet Reviews; capital structure and funding; latest trading and outlook
- 2013 Full Year Results
- 2015
- 2014 Full Year Results
- 2015 Half Year Results
- Annual General Meeting
- Appointment of Sir Roy Gardner as Non-Executive Chairman
- Completion of debt refinancing; pro forma leverage and net assets
- Disposal of Great Southern Rail in Australia
- Kate Steadman to join Serco as Group Strategy Director
- Serco agrees sale of offshore private sector BPO operations for £250m
- Serco announces start of new partnership with JD Williams
- Serco Australia selected for state-of-the-art icebreaker vessel
- Serco awarded contract extension at Norfolk & Norwich University Hospital
- Serco Awarded Contract Extension by Iraq Civil Aviation Authority (ICAA)
- Serco confirms contract award to support the delivery of careers guidance
- Serco extends Palm Jumeirah Monorail contract with Nakheel for 5 years
- Serco Half Year trading update
- Serco secures first major rail contract in Saudi Arabia
- Serco welcomes latest milestone at new Scottish hospital
- Serco wins contract to manage leisure centres for Birmingham City Council
- Serco's strategic partnership with Lincolnshire County Council goes live
- Trading Update for 2015 Outcome and 2016 Outlook
- Update on completion of offshore Private Sector BPO operations sale
- Update regarding Australian Armidale Class Patrol Boats contract
- Update regarding Serco’s Environmental Services and Leisure Businesses
- 2014 Full Year Results
- 2016
- AWE review concluded successfully and updated contract agreed
- Barts Health NHS Trust tender
- Clyde and Hebrides Ferries Services
- Directorate change
- Executive Committee appointment – Kate Steadman, Group Strategy Director
- Extension of COMPASS contract for UK asylum seeker support services
- Extension of contract to operate Acacia Prison in Western Australia
- Serco Australia signs contract for state-of-the-art icebreaker vessel
- 2016 Half Year Results
- Full Year Results 2015
- Serco SEA - close period
- Serco signs £600m contract with England’s largest NHS Trust
- Update on 2016 financial performance
- Update on financial performance and outlook ahead of Capital Markets Event
- AWE review concluded successfully and updated contract agreed
- 2017
- Anthony Kirby joins Serco as Group HR Director
- Appointment of new CEO for Serco’s Americas division
- Close period update
- Directorate change
- Directorate Changes
- Health facilities management acquisition
- Non-Executive Board Appointment
- Non-Executive Director Change
- Serco Group plc full year results 2016
- Serco Group plc half year results 2017
- Serco named preferred bidder for New Grafton Correctional Centre
- Serco signs £1.5bn contract for New Grafton Correctional Centre
- Update on 2017 financial performance and longer term outlook ahead of Capital Markets Event and Close Period
- Update on health facilities management acquisition
- Anthony Kirby joins Serco as Group HR Director
- 2018
- Close period update
- Closed period update
- Letter concerning asylum seeker accommodation in Glasgow
- More Leisure wins contract to operate Stoke Mandeville Stadium
- Non-Executive Board appointment
- Serco Group plc full year results 2017
- Serco Group plc half year results 2018
- Serco re-launches Serco Institute to undertake research and innovation within public services internationally
- Serco response to TUC recommendations on outsourcing of public services
- Serco signs £104m NorthLink Ferries contract extension
- Serco signs £135m of contract extensions to continue providing frontline and back office services to two UK Local Authorities
- Serco signs AU$135m rebid with Australian Defence Force for military base support in the Middle East
- Serco to provide Fire and Rescue services at Hinkley Point C Construction Site
- Statement by Serco on Asylum Seeker accommodation in Glasgow
- Update on 2018 financial performance
- Update on health facilities management acquisition
- Close period update
- 2019
- Serco Australia in negotiations to provide health services to the Australia Defence Force as part of Bupa consortium
- Serco awarded UK asylum support services contracts with an estimated value of £1.9bn; Serco’s largest ever contract award
- Serco awarded US Air Force $82m (£63m) NexGen IT task order
- Serco Group plc full year results 2018
- Serco selected by Belgian Ministry of Defence to provide integrated FM services on two military bases
- Serco signs £560m contract with Bupa to support the Australian Defence Force
- Serco signs AED680m (£140m) contract extension to operate and maintain Dubai Metro to 2021 including Red Line expansion
- Serco signs new $200m contract to support US Pension Benefit Guaranty Corporation
- Serco signs new AU$115m contract with South Australian Government to operate Adelaide Remand Centre
- Closed Period trading update
- Commercial settlement reached regarding the Defence Fire and Rescue Project
- Serco Group plc half year results 2019
- Completion of NSBU acquisition
- Extension to Australian immigration services contract
- Acquisition of leading provider of ship and submarine design and engineering services to US Navy
- Investigation by the Serious Fraud Office into Serco companies concludes with a Deferred Prosecution Agreement
- Serco awarded £450m contract for Northern Isles Ferry Services
- Serco signs £800m ten-year Prisoner Escort and Custody Services contract
- Serco assembles world class team to bid for UK MOD Skynet satellite support contracts
- Closed Period trading update 2019
- Serco Australia in negotiations to provide health services to the Australia Defence Force as part of Bupa consortium
- Media Contacts
- Social Media
- Serco - Quick Facts
- 2020
- Serco signs new contract to manage Gatwick Immigration Removal Centres valued at £200m
- Serco Group plc full year results 2019
- Serco signs AU$730m (£370m) contract extension to provide support services at Fiona Stanley Hospital
- Trading update regarding Coronavirus
- Changes to the Group Executive Committee
- Closed period trading update
- Serco Group plc half year results 2020
- Chair Succession
- New US Private Placement debt issued
- Strong Q3 trading across all regions worldwide leads to upgrade of guidance for 2020
- Involvement of AWE Management Ltd in the Atomic Weapons Establishment
- Serco wins rebid at Acacia prison in Western Australia worth up to £790m
- Acquisition of leading Australian facilities management company
- Angus Cockburn to retire as Serco CFO in April 2021; Nigel Crossley to be his successor
- Closed period trading update - December 2020
- Serco signs new contract to manage Gatwick Immigration Removal Centres valued at £200m
- 2021
- Directorate Change - Non-Executive Director Appointment
- Acquisition of leading US defence business
- Serco Group plc full year results 2020
- Serco wins rebid at Goose Bay in Canada worth up to £870m
- Serco wins DWP Restart contract with an estimated value of £350m
- Kru Desai has been appointed as a Non-Executive Director of Serco
- Significant UK defence contract win; strong current trading underpins increase to 2021 guidance
- Serco wins Testing Centres contract rebid
- Closed period trading update: strong first half and full year performance expected
- Serco acquires Clemaco, a specialist supplier to the Belgian Armed Forces
- Directorate Change - Non-Executive Director Appointment
- 2012
- 404
- About
- Corporate Responsibility
- Corporate Responsibility in Action
- A Global Pulse Award for a team member who helped to rescue 270 stranded train passengers on his day off
- Award-winning employee engagement and development at the Dubai Metro
- Celebrating Zero Harm Week and building a culture of health, safety and wellbeing
- Challenging ourselves to accomplish the extraordinary in support of charitable causes and a culture of health and wellbeing
- Contributing to a national study aiming to reduce healthcare associated infections
- Contributing to the improvement of healthcare service outcomes at the largest prison in Australia by increasing employee engagement
- Empowering and celebrating diversity across our business
- Delivering preventative healthcare for wounded Veterans with an award-winning mobile app
- Developing and deploying the new Chartered Manager Degree Apprenticeship in partnership with the University of Wolverhampton
- Developing our managers for internal career progression in Serco Asia Pacific
- Driving continuous improvement in health and safety across all our businesses, including air traffic control and marine engineering
- Driving total data transparency in medical insurance for our Middle East employees
- Empowering and celebrating diversity across our business
- Empowering diversity through development of communication capability
- Enabling combat-wounded US Military servicemen in California and Virginia to engage in therapy respite
- Enabling our high potential US and Canadian colleagues to expand their skill sets through alternative role assignments
- Engaging our UK supply chain to help minimise waste and avoid waste to landfill
- Enriching our supplier base through improved access to Indigenous suppliers
- ‘Exceptional’ service rating at the Space-Based Infrared System in Colorado, USA
- External recognition for contributing to the UAE National Program for Emiratization
- External recognition for customer service quality at our transport contracts in Dubai
- External recognition for our commitment to maintaining an excellent health and safety record
- External recognition for supporting our Australian Defence Force Reservist colleagues
- Helping Auckland Council and the Department of Corrections plant one million trees over three years
- Helping Hertfordshire County Council achieve significant improvements in energy efficiency, surpassing carbon reduction targets and delivering £1m in cost savings
- Helping our customers to reduce costs whilst also reducing environmental impact
- Helping Peterborough City Council to deliver savings of £1.8m for local taxpayers and winning a national award
- Helping service users and our customer save and reduce costs through service improvement at the Centers for Medicare and Medicaid Services
- Helping the City of Melbourne win the international Green Flag Award for Melbourne Gardens
- Helping the European Space Agency to monitor and measure how the Earth is affected by natural events and the underlying human contributions
- Helping the Western Australian government achieve $550m in savings at Fiona Stanley Hospital
- Helping to drive improved supplier behaviour around human rights in the Middle East
- Helping to improve local engagement in sport and fitness by 600% by driving awareness, access and affordability for children and adults
- Helping to protect the environment in Serco Americas
- Helping to provide for the welfare of young people in the Grafton area by partnering with the national charity Midnight Basketball Australia
- Helping to transform waste management at New York University, Abu Dhabi
- Improving roadside welfare safeguards for our road safety camera operators
- Introducing a measure of relief for citizens affected by the worst hurricane season on record
- Introducing supplier relationship management to improve risk mitigation and performance improvement with key suppliers
- Introducing the latest generation of tug to the UK and enabling the successful arrival of HMS Queen Elizabeth into Portsmouth in August 2017
- Introducing virtual portals for 24/7 medical advice and support
- Maintaining our commitment to small businesses and supplier diversity
- Making environmentally-responsible decisions in the relocation of our North American headquarters
- Our annual celebrations of diversity in Australia, New Zealand and Hong Kong
- Our Australian immigration detention team who secured and protected several hundred detainees during a category two cyclone and evacuation
- Our Baghdad Air Traffic Services colleagues, achieving positive outcomes for Iraqi aviation and airspace
- Our colleague who provided exceptional care for an asylum seeker with terminal cancer
- Our contributions to our colleagues and other stakeholders in the Middle East during Ramadan
- Our custodial team who helped to restore prison operations in the Caribbean
- Our Defence colleagues receiving customer recognition for excellence in health and safety
- Our London Cycle Hire mechanics who generated significant efficiency gains and helped increase bike availability for the public
- Our Melbourne Parks and Gardens colleagues who delivered positive social outcomes in exceptional circumstances
- Our new C5ISR ‘Safety Blitz’ hazard and incident reduction programme
- Our participation in the Sustaining Resilience at Work research trial, focused on preventing occupational stress
- Our partnerships with local suppliers and social enterprises across Scotland, supporting local communities whilst enhancing service user experiences
- Our programmes for engaging and developing National Emirati interns, graduates and management talent
- Our Serco Leisure team who helped a young girl with a tracheostomy learn to swim
- Our team of counsellors who help the US Navy to provide psychological healthcare for reservists and their families
- Our teams across the Middle East, uniting in their efforts to beat plastic pollution for World Environment Day
- Our traffic management team helping the Texas Department of Transportation to improve driver safety
- Our volunteer staff network focused on delivering better outcomes for Māori prisoners in our care
- Our work to deliver environmentally-friendly leisure centres for Birmingham City Council
- Our work with the Australian Department of Human Services, helping to overcome significant challenges in delivering welfare and support to Australian citizens
- Our work with the Royal Australian Navy to monitor and manage a range of environmental incidents
- Our work with the Tasmanian Government and Australian Antarctic Division of the Department of the Environment to engage local industry support for the Icebreaker programme
- Prioritising recruitment from the local community for facilities management at the new Dumfries and Galloway Royal Infirmary
- Serco Canada has been named one of 'Atlantic Canada's Top Employers' for 2017
- Serco Middle East named ‘Transport Solutions Provider of the Year’
- Serco named one of “America's Best Employers for Women” by Forbes
- Serco receives James S. Cogswell Awards for outstanding industrial security excellence
- Serco receives Premier Supplier Excellence Award from Raytheon
- Serco wins Large Apprentice Employer of the Year Award
- Sharing our research into the impact of employee engagement on patient outcomes at the Gulf Cooperation Council Patient Experience Summit
- Supporting local and regional education and work experience initiatives across the UAE
- The commitment of our team at Fiona Stanley Hospital to making a positive difference to their communities
- Working with Road Safety UAE to improve road safety awareness for our people and the wider United Arab Emirates community
- A Global Pulse Award for an Environmental Services team who helped an elderly citizen in distress
- Helping a local community to recover from a natural disaster that destroyed a town and surrounding area
- Rolling out the Red Cross Community-Based Health and First Aid programme at Acacia Prison in Western Australia
- Helping Dubai Metro passengers to become more safety conscious
- Serco ExperienceLab: Helping local government to meet the needs of society through citizen-centred design
- Making Northlink Ferries as accessible as possible for passengers with additional support needs
- Reducing the risk of prisoner self-harm and suicide in UK prisons with our Vulnerability Prediction Tool
- Helping to promote industrial and technological progress in the United States at the US Patent and Trademark Office
- Serco Alternative Justice: Challenging conventional practices to reduce reoffending and remove barriers for disadvantaged communities
- Helping to rebuild civil aviation in Iraq by training aspiring Iraqi air traffic controllers in our Aviation Academy in Baghdad
- Serco Cares: Improving patient care in UK hospitals
- Designing and developing rapid prototype solutions to enable the US Navy to determine manpower requirements
- Enabling Victoria Police to focus on core policing activities whilst making it easier for citizens to access non-emergency services
- Delivering award-winning innovation to enhance service provision at the Dubai Metro
- Pushing the boundaries of technology to develop new capabilities even more closely aligned to evolving customer needs
- Overcoming exceptional challenges in order to maintain quality patient care at University Hospital Southampton, UK
- Accelerate@Serco: Embracing innovation to safeguard society and reduce reoffending
- Collaborating across contracts to save the US Navy money and time while delivering high quality security solutions
- Helping to reduce reoffending through a broad range of cost-effective prisoner reintegration support services at the Adelaide Remand Centre
- Serco Insights: enabling innovative energy efficiency in facilities infrastructure
- Operational Excellence: enabling continuous improvement across Serco and providing rehabilitative development for prisoners
- Building frontline capability to have challenging conversations about mental health
- Using Virtual Reality technology to enhance training and improve safety for the Dubai Tram
- Training our team of FRS firefighters at King Fahd International Airport to an internationally accredited standard
- Improving everyday safety in every workplace through our new ‘high-visibility’ safety awareness campaign
- Serco Wellness: Inspiring a dynamic culture of wellbeing
- Fit For Life – Park Athlete: Improving team health, wellbeing and performance
- Serco Sports: Cultivating community spirit and wellbeing
- Serco Respect and Protect: Keeping our people safe on the streets
- Equipping our operational leaders in North America with essential knowledge and resources at our ‘Program Manager Plus Boot Camp’
- Creating unique specialist training and career progression opportunities through international collaboration
- Track to Success: Celebrating and inspiring career progression at the Dubai Metro
- The new Serco Global Graduate Programme: identifying and developing our leaders of the future
- Celebrating diversity and supporting our LGBT+ community at Pride 2019 in the US and UK
- Building, developing and maintaining a workforce that represents equal opportunity for all
- Celebrating our female Emirati staff and creating more opportunities for their employment and development
- Winning a National Inclusion Standard Bronze Award for our commitment to promoting inclusion in the workplace
- Empowering our employee networks and celebrating National Inclusion Week
- Facilitating dialogue across national industry on common diversity and inclusion challenges
- Helping to fight the Australian bushfire crisis through charity, volunteering and supporting national disaster relief efforts through our operations
- Community Oral Health events: Helping prisoners’ families access local health services
- Sharing leadership, expertise and resources to help social and environmental responsibility to flourish in the United Arab Emirates
- Building stronger relationships between asylum seekers and local communities through volunteering and non-profit partnerships
- Supporting the tribally owned services company, Puyenpa, through the US Small Business Administration ‘All Small Mentor-Protégé program’
- Premiums4Good: Delivering social and environmental benefits through our insurance investments
- One Team, One Direction: Celebrating an award-winning supply chain service partnership at United Arab Emirates University
- Helping to upskill Small and Medium Enterprise workforces and boost local economies in England with Serco Employment, Skills & Enterprise
- Helping to minimise costs and protect the environment through the management of hazardous materials for the US Department of Defense
- Recycling to reduce landfill and support the Western Australian disabled community at Fiona Stanley Hospital
- Recycling textiles at United Arab Emirates University: reducing waste to landfill whilst contributing to Red Crescent
- Achieving a new standard of energy management for efficiency, sustainability and resilience
- Serco Europe Goes Green: embedding ‘everyday green thinking and behaviour’ across the business
- War on waste
- Flying our driver examination services to remote disadvantaged First Nations communities
- Four-legged friends
- Values and vigilance
- Half a century of mission critical service excellence at RAF Fylingdales
- Leading a new wave of workplace wellbeing around the world
- Going greener
- Creating a culture of everyday safety
- We are all in this together
- Valued allies for an even better workplace
- Harnessing motivation and commitment to make a difference every day
- Building the most environmentally friendly prison on the planet
- Innovative new Medication Distribution Lockers at HMP Dovegate
- Serco offers unique opportunity for Queensland nursing students
- Delivering person-centred care across an evolving immigration service landscape
- Making the difference between health and harm
- Helping the NHS to develop new National Standards of Healthcare Cleanliness during Covid-19
- Serco Europe launches space research incubator in Italy
- VR training in Environmental Services
- Living, working and making a difference with a disability at Serco
- Helping to accelerate the evolution of citizen-centred public services in the Middle East
- Covid-19 – Supporting our communities
- Operational Excellence at Serco
- Protecting our people and public services against Covid-19 in Saudi Arabia
- Paving the way for the future and reconciling our past
- Making it easier for the next generation of business leaders to STEP into Serco
- Opening doors for the workforce of the future with DFN Project SEARCH
- Helping Serco become the employer of choice for early careers talent
- sercoVets - supporting our North American veteran, reservist and military spouse colleagues
- SercoUnlimited – stopping at nothing to embed real, sustainable change
- Creating previously unimagined opportunities to succeed for women in prison
- Contributing to local and maritime history and heritage in Portsmouth, UK
- Managing our environmental impact and supporting customer environmental objectives
- Care to Lead – delivering health service leadership development for our customer
- Preventing violence in prisons – Creating a safer and more peaceful rehabilitative environment
- Facilitating the evolution of modern healthcare
- Serco Embrace – raising the bar for race and ethnicity at Serco
- A Global Pulse Award for a team member who helped to rescue 270 stranded train passengers on his day off
- Corporate Responsibility Reports
- Gender Pay Gap Report
- Slavery and human trafficking statement
- Tax Strategy
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- Living our Values, behaving with integrity and respecting human rights
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- Extending the hand of charity
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- Transforming healthcare operations to meet the Coronavirus challenge
- Sacrifice in the name of service
- Volunteering to help the most vulnerable
- Keeping Pride alive and meaningful during Coronavirus
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- Extending the hand of charity
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- Message to Contact Tracing Teams, from Rupert Soames, Group Chief Executive, Serco plc
- Video message from Rupert Soames
- HY Results presentation 2020
- 2020 Pre-Close Update Interview
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