Serco Values - Pride

Develop and maintain great relationships with our customers

Take pride in their work and that of their colleagues

Are ambassadors for Serco and show respect for the organisation

Demonstrate a positive, professional attitude

Share skills and knowledge, and encourage and support others in applying their ideas

Are willing to ‘go the extra mile’ for our customers

Can be relied on when the going gets tough

Celebrate good performance and take the time to thank and praise others

Celebrate team successes and contribute to a positive team spirit

Ask questions and check understanding when needed

Seek to learn from colleagues

Are flexible and do what needs to be done

Take responsibility for their own performance and development

Are flexible and support colleagues to build a successful team

Work with colleagues for the benefit of the customer

Share know-how, skills and expertise with colleagues, when they can

Lead by example and build a culture of excellence within the team

Create a positive team spirit

Recognise and praise the achievements of their team

Inspire and engage others through their management style

Value opinions within their team

Ensure everyone understands the responsibilities of their role

Actively review, plan and evaluate individuals’ training needs

Publicly recognise and take time to thank those who have performed well

Celebrate team successes

Build good morale and co-operation within the team

Value their team and make time to support their contributions

Identify strengths and weaknesses within the team

Be visible and accessible

Are accountable for their actions and behaviours and consider how they affect others

Encourage the team to work together for the benefit of customers

Encourage collaboration across departments

Work to build commitment and engagement and improve their team’s behaviour

Provide a clear vision and act as a role model to set the standards

Develop a culture that delivers the best results

Challenge and address poor performance

Actively encourage feedback to identify strengths and weaknesses and motivate self-development

Recognise talent within teams, develop potential and encourage ambition

Recognise achievements, reward outstanding contributions to service delivery and celebrate success

Build a team environment where their team knows each other well and collaborate

Inspire others to achieve their full potential

Proactively encourage feedback and debate

Lead by example; influencing and inspiring confidence in others

Inspire a one team culture

Build team engagement and joint ownership of our goals

Encourage constructive challenge and set an example for personal development

We say one thing and do another

We behave in a way that gives Serco, our contracts, or our colleagues a bad name

We show a lack of concern in the quality of our work

We ignore problems, don’t use our initiative and hide behind our job descriptions

We don’t say ‘thank you’

We actively hamper the improvement and delivery of excellence

We react inappropriately to challenge or feedback

We are complacent

We behave in a way that might put others at risk

We display a negative attitude towards colleagues and customers

We do not take responsibility for our actions, admit we are wrong or recognise how our actions affect others

We choose not to work as a team by pursuing our own agendas

We put our own self-interest above the needs of our customers, end users or colleagues