The role of a Field Operations Manager
Apply now“It’s such a great team to work with, the support has been amazing since becoming a new field operations manager. Every day is different and working with the team to ensure the needs of the service users are met is really rewarding.”
The difference Serco can make to you
Our core values of Trust, Care, Innovation and Pride are at the heart of everything we do. As a valued member of Serco's workforce, we’ll treat you with the respect you deserve and give you the opportunity to perform a meaningful and vital role. We’ll also support you to learn, develop and access further career opportunities within our diverse UK-wide operation, enabling you to achieve and succeed.
A place for you
We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for asylum seekers and each other.
A place you can count on
Work with us, you’ll have direct access to training, development, support to grow. There is career opportunity to progress within the AASC contract.
A place you can make a difference
Take pride in with work we do, and it really does matter. Work directly with asylum seekers and gain career satisfaction by providing the support that is required.What you'll be doing
Serco provide vital accommodation and support services for people while their asylum claim is being processed. We manage a substantial property portfolio. We are invested heavily to improving the quality standards of the properties, ensuring asylum seekers in our care are comfortable and have access to the services they require.
Working Hours:
Monday-Friday 7.5 hours per day between 8am-6pm to meet the operational needs of the business. On call requirements and out of hours working- There will be a requirement to undertake out of hours on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per contractual responsibilities.
The skills you'll need:
You will have an ear for detail as a large part of the role is listening to individuals and helping to bring solutions to everyday queries. The detail is important as there has to be an element of accountability within the role, trust and transparency play a large part in delivering quality service. As well as an excellent telephone manner, keyboard and writing skills, you will also need to have the ability to use multiple IT systems to accurately capture data.
Training:
Training is ongoing. The company takes a practical approach to training with every member of staff going through an initial induction outlining the core elements of what is required. As well as continued online E-Learning that is detailed and current. The supporting team will be on hand to help and answer questions in real time and provide support.
Benefits:
Competitive Salary, Up to 6% contributory pension scheme, Vehicle provided: Company car provided for both business and personal use, 25 days annual leave plus bank holidays, Career opportunities across the entire AASC contract. Employee discounts for major retailers and leisure activities.