The role of a Housing Officer
Apply now"I have been a Housing Officer for a year, the opportunity this role gives to help others is really satisfying. You meet individuals from all walks of life and learn a lot about their culture, lifestyle and struggles. Although the role can be fast paced it would be one I recommend to anyone."
The difference Serco can make to you
Our core values of Trust, Care, Innovation and Pride are at the heart of everything we do. As a valued member of Serco's workforce, we’ll treat you with the respect you deserve and give you the opportunity to perform a meaningful and vital role. We’ll also support you to learn, develop and access further career opportunities within our diverse UK-wide operation, enabling you to achieve and succeed.
A place for you
We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for asylum seekers and each other.
A place you can count on
Work with us, you’ll have direct access to training, development, support to grow. There is career opportunity to progress within the AASC contract.
A place you can make a difference
Take pride in with work we do, and it really does matter. Work directly with asylum seekers and gain career satisfaction by providing the support that is required.What you'll be doing
Serco provide vital accommodation and support services for people while their asylum claim is being processed. We manage a substantial property portfolio. We are invested heavily to improving the quality standards of the properties, ensuring asylum seekers in our care are comfortable and have access to the services they require.
Working Hours:
Monday to Friday, 37.5 hours a week, 7.5 hours per day. Working hours range from 8am until 6pm to meet the operational needs of the business. Out of Hours work is mandatory as per contractual requirement, this duty will take place over a 7-day period including the weekend, Friday to Thursday. Out of Hours is a rota’d in advance and is in place to ensure 24/7 emergency cover is provided.
The skills you'll need:
The ideal candidate would need to be organized and efficient. Monthly Inspections require completion each month alongside reactive works such as supporting the Service Users and emergency repairs. The individual would need to be empathetic, understanding and patient, our Service Users are vulnerable, and English is not their first language. Prior to moving into our accommodation, they will have likely been subject to unsafe situations and conditions. Excellent communication and positive attitude to strongly desired.
Training:
Training is ongoing. The company takes a practical approach to training with every member of staff going through an initial induction outlining the core elements of what is required. As well as continued online E-Learning that is detailed and current. The supporting team will be on hand to help and answer questions in real time and provide support.
Benefits:
Competitive Salary, Up to 6% contributory pension scheme, Vehicle provided: Company car provided for both business and personal use, 25 days annual leave plus bank holidays, Career opportunities across the entire AASC contract. Employee discounts for major retailers and leisure activities.