Skip to content

Application process & FAQ


At Serco, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We want to make sure that your recruitment experience is the best it can be, so please let us know if there are any adjustments that would be helpful to you if you have a disability or long-term health condition. Apprentice vacancies will be advertised on our UK Careers site. You can set up alerts to let you know when new roles are added. 


What should I bring for my interview?

You will need to bring proof of your identity to your interview with the Hiring Manager. If you do not have a passport, you may bring an alternative document such as a biometric residence permit, driving licence photocard, birth certificate or adoption certificate. If you’re not sure, please contact our team for advice: [email protected]

Where will my apprenticeship be located?

The job advertisement on the Serco Careers website will confirm the physical address for your apprentice role. Make sure you are able to travel to this location every day.

What will my working hours be?

Your exact working hours will be determined by your new manager, but usually full-time apprentice roles are 37 hours per week, from Monday to Friday, 9am – 5pm.

Will I gain a qualification as part of my apprenticeship?

Yes, part of completing an apprenticeship means committing to completing a nationally recognised qualification.

What will my salary be?

Your salary will be determined by your new hiring manager. This will be at least the minimum wage requirement for an apprentice. 

Will I have to travel to attend training?

This will depend on the apprenticeship programme you’re doing and the part of Serco you work in. For the Business Administration and Customer Service Practitioner programme, you will not be required to attend college, but you may have to travel as part of your role. If this is the case, any travel required for your role will be covered by Serco’s travel policy.

What happens when I finish my apprenticeship?

As an apprentice at Serco, you’ll have the opportunity to become part of our thriving business and complete a nationally recognised qualification. Our apprenticeships are a paid job where you learn specific skills relevant to your role. Once you’ve completed your apprenticeship, you’ll be able to look for a permanent role with us.