Demi - IT Infrastructure Engineer

Demi is becoming an IT Professional through an apprenticeship programme at Serco.

Demi Parkes joined Serco in July 2018 as an IT apprentice. After successfully completing the Level 3 IT Infrastructure Technician apprenticeship, Demi is now part way through a Level 4 IT Professional programme and has accepted a permanent role in the Change Management team.  

“I’m really glad that I decided to go with the Serco apprenticeship. After completing my A levels, I didn’t know what I wanted to do, but I knew I didn’t want to go to university and be in the classroom any longer. An apprenticeship seemed like a good option, so when I heard of the Serco apprenticeship programme through a family friend I applied.”

“The Level 3 Infrastructure Technician programme was really good because a lot of the coursework related exactly to what you do on the Service Desk every day. This helped especially with the assignments on trouble shooting and providing support. Some of the hardware assessments required me to spend time with other teams in IT Services. I found the programme quite easy and straightforward with a manageable workload, needing about two hours per week to complete my assessments.”

Demi is now partway through her second apprenticeship programme. 

“I could have accepted a role on the Service Desk, but I wanted to see what else was out there. So, I started the Level 4 IT Professional apprenticeship alongside an internal Service Management programme. This gave me the opportunity to do several three-month secondments in different teams within ITS, matching up with the different parts of the apprenticeship programme. My first placement was in the Change Management team where I was offered a permanent role as a Change Analyst. I’m still completing my apprenticeship and have the chance to complete any coursework during my working day but now as a Serco employee.”

“The good thing about apprenticeships is that you’re learning while you’re working, and it doesn’t cost you anything. The programme is really manageable and a lot of it fits directly into what you’re doing within your role.”