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Helen - Business Administration

Emily Fingleton, a Performance & Compliance Administrator at HMP Ashfield, completed her Business Admin apprenticeship in 2021.

Why did you enrol onto a Serco apprenticeship? 

I wanted to have the opportunity to gain a qualification while continuing to work and develop in my current role.   

What was the best part of the apprenticeship experience for you? 

I enjoyed the project part of the apprenticeship. It was great to be able to pick an area of work that wasn’t performing as well as it could, take the time to really research the issue and come up with solutions that were endorsed by a project sponsor. 

What have you achieved through the apprenticeship? 

I was seconded into the role of business services manager for 9 months which my apprenticeship supported as I could use the additional experience and skills to support my apprenticeship. 

What next? 

I have just been accepted onto the CLiMB programme for aspiring managers and team leaders which I am excited to start!