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Operational Graduate Programmes

Working in one of our Operational Graduate Programmes means being directly involved in the delivery of the public services we provide. Organised into regional rotations, you’ll experience what its like to work and manage on the front line of our business and in a variety of sectors. 

Make no mistake, you won’t be there to watch or to keep notes - you’ll be engaged in the real and pressing issues of delivering a great service. From day one you’ll be picking up the skills and experience you need to help run our contracts and our business. So you’ll need to bring your problem solving skills, commercial mind-set, and your enthusiasm to bear. You’ll also be engaged in a variety of environments and locations, so you’ll need to be willing to travel and to work on a flexible schedule, which may include shift work on some placements. 

As part of your programme you’ll also be enrolled onto an Operational/Departmental Manager L5, which will equip and develop you a set of highly transferable skills on which to progress your management career including (but not limited to!) people, projects, finance and change management. 

Below are some of the potential placements:


Southampton University Hospital

We work with the NHS to help create a better hospital environment for patients, their families and staff through the provision of cleaning and catering services.

Skynet 5

Serco is a major subcontractor on the Skynet 5 programme, supporting critical satellite communications for the UK MoD global communications mission.

Justice and Immigration Support Services

From prison management and rehabilitation, prisoner escorting services, secure immigration detention, to asylum accommodation and support - our Justice and Immigration business sector is our largest, and aims to put prisoners and asylum seekers needs at the heart of service design.    

Environmental Services

We provide a diverse range of sustainable waste management services to residents on behalf of Mid-Sussex Council from our base in Haywards Heath. 

Greater London

London Cycle Hire

The London Cycle Hire Scheme (LCHS) gives Londoners and visitors with the opportunity to rent one of 12,300 bikes, with Serco providing a full-service provision of bike distribution and maintenance, along with contact centre, IT, and finance support.


We provide safe and secure Prisoner Escort Services, moving people quickly and efficiently between prisons or police stations and court appearances. We also provide Court Services to many of the most high profile courts in London including the Royal Courts of Justice and Westminster Magistrates' Courts.

Leisure, Bisham Abbey

One of the UK’s National Sports Centres and home to a number of English national elite sports. Based in Maidenhead, it boasts world-class training facilities and welcomes many high-profile athletes and sports teams.

Environmental Services

Based from our London hub, you'll support the enviornmental and waste services for a number of London Councils.

North West

Citizen Services Kirkby

We’re one of the leading public sector providers of customer services, and from our vibrant Kirkby office we support organisations such as Public Health England, Department of Work and Pensions, and UCAS to name but a few. 


In an award-winning joint venture with Abellio we provide efficient customer centric rail services across the city region.

Asylum Community Accommodation and Support

We provides vital community accommodation and support services for people while their asylum claim is being processed.

West / Cotswolds & Downs

Great Western Hospital

We partner with Great Western Hospitals NHS Foundation Trust to provide patient-centred solutions around portering, catering and cleaning.

Defence Academy, Shrivenham

We provide both hard and soft Facilities Management at the MoD higher education facility, along with the provision of academic learning each year via the Joint Services Command and Staff College.

HMP Ashfield

HMP Ashfield is a category C adult male facility near Bristol that holds 400 convicted prisoners serving sentences for sexual offences. Serco has been responsible for operating the prison since 2005 and today employs around 200 staff on site.

CPES / Professional Services

Our newly formed CPES team brings together our Local Government Partnerships, Customer Services, and our ESE (Employment, Skills & Enterprise) businesses to offer a full professional service solution for local and central governments. 

RAF Brize Norton (subject to bid award)

Brize Norton in Oxfordshire is the Royal Air Force's largest station and is used as the main Air Point of Embarkation (APOE) for deploying UK troops overseas. Serco has been delivering a range of activities on site since 1997, from facilities management (FM) services through to engineering support.