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Serco and COVID-19

The COVID-19 pandemic has had a profound impact on the UK and its public services - and as a major provider of these services Serco has continued to play its part in responding to it. This is including (but not limited to) the:

  • Hospitals we support
  • Transport services such as Merseyrail and Northlink Ferries we’ve continued to operate
  • Environmental and refuse teams still serving local authorities 
  • Contact centres that support Public Health England programmes and Track and Trace
  • COVID-19 testing centres we’ve been operating on behalf of Department of Health & Social Care.

As our CEO Rupert Soames recently stated “We do important work. That pride which we all have in delivering public services also brings with it a responsibility as a company and as individuals to the people and governments we serve. We cannot be proud to deliver public services and not stand up to be counted in a crisis”.

In order to recruit safely we have made a number of adjustments to our process this year. See below:

The Recruitment Process

Your safety - and the safety of our employees - is extremely important to us. So in order to maintain social distancing, this year we will be conducting the entire recruitment process online and via video call, which includes online testing and a virtual assessment centre when relevant. In fact the entire process is virtual, which will prepare you for our hybrid/flexible working culture.

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply then please contact our recruitment team directly on 0345 010 4000.

Your Start Date

We strive to give our graduates the best experience possible. If you’re successful in your application, then depending on government guidance at the time, we may move your start date or work location - and may have a mixture of remote and in-person inductions. Alternatively, you may find yourself working from home until its safe to come in. Either way, we’ll support you to work in the safest way possible - as we do for all our employees. 

Serco and front-line work

Because of the nature of our contracts, many of our employees are not able to socially distance themselves and/or work in higher-risk environments such as Hospitals. The graduates in our programme work at the very heart of those contracts and will often be on a variety of active sites. In those situations, we will always provide personal protective equipment – and we practice social distancing and home working at all other times.