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Working within Soft Services at Serco means you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7 Health Soft Services Careers

At Serco, we are a trusted partner of the NHS, delivering superb healthcare services that transform outcomes and make a positive difference for patients.

Our team of soft services colleagues are true front-line workers, ensuring that patients and hospitals receive the support they need – when they need it most. They are at the heart of the meaningful and vital work we do alongside the NHS.

Working in a Hospital can be challenging at times –  however with our supportive and friendly team around you, you’ll not only meet those challenges but have a truly rewarding career that supports your work/life balance – meaning you can have the satisfaction of knowing you have made a difference.

Our Teams and Roles

Working as a part of one of our soft services teams you will find yourself in one of our three service areas.

Regardless of which one of our teams you join and which hospital you are based at you’ll find skilled and caring teammates who deliver meaningful and vital work.

Ward Host
Joining the Ward Patient Catering team, you’ll provide a high-quality hospitality service to patients within your hospital by taking orders for food and drink from them. You’ll then work with our team to deliver those orders, ensuring that all dietary needs are met. The role offers a high level of patient interaction – often you’ll see and speak to patients more frequently than medical staff, so you’ll be a true ambassador for the hospital and for Serco. 
Porters
If the hospital is an engine, then it’s the Porters who are the oil. As a Porter you’ll be responsible for the safe movement of patients, hospital logistics, waste, and linen across the site making sure the hospital can operate in a timely way and that patients get to their appointments in a safe and comfortable manner. You’ll be on your feet a lot and navigating (what can be) large and complicated sites – but it’s the gratitude you get from patients and your colleagues that make it all worth it.
Domestic
As a Domestic you’ll play a huge role in infection control throughout the hospital by cleaning and maintaining patient and other work areas.  Working to schedules, you’ll do this through a variety of tasks including the cleansing of floors, work surfaces, furnishings and related equipment. You’ll also empty, dispose and replace clinical and domestic waste, and ensure the safe storage of materials and equipment. In short, you’re vital in ensuring a safe environment for all.

Our teams come from a variety of backgrounds and work all over the country – but what unites them is a shared goal to make a difference to patients and each other.

Working as a Domestic - A Day in the life

Maureen and Federica share what they enjoy about there role as a Domestic.

Working as a Ward Host - A Day in the life

Alessandra and Swapan share their experiences as Ward Hosts.

Why work for Serco

Female hospital porter pushing patient in chair down corridor

A place you can make a difference

If you’re looking for a way to help people when they need it most then look no further. Working within soft services at Serco means that you’ll play a critical role in ensuring that patients continue to receive the care they need 24/7.

Female cleaner wiping door handles in hospital

A place for you

It takes a diverse team to support a hospital and we’re big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.

Hospital porter pushing bed chatting with colleague pushing chair in hospital corridor

A place you can count on

Hospitals are busy places and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be a vital part of the hospital.

Benefits

Pension scheme

Up to 6% contributory pension scheme.

Employee discounts

 Access to discounts at almost 1,000 different retailers, helping you save money every day.

Recognition

A company that recognises your contribution.

Making a difference

The chance to make a positive difference to the wider public.

Job satisfaction

Interesting, varied and enjoyable work.