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What you can expect from us

Make a difference every day

A detention operations manager wearing glasses while counting lockers

A place you can make a difference:

Our IRC’s are focused on decency and respect in all aspects of care for residents, which is delivered at a critical time in their lives. Detention Custody Officers are at the centre of this.


A detention operations manager smiling while writing in a folder at desk

A place for you:

Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways both within the IRC or across other sites in our custodial and non-custodial estate.


A detention custody officer having a conversation in front of a security system

A place you can count on:

As well as care for residents, we also care for and support one another. We are a motivated team who will encourage you and help you to succeed with ongoing training and development.



There is a clear salary structure in place to reward you as you grow and develop into the role, meaning that you will get receive salary increases after 1, 2 and 3 years’ service. Please see the specific centre information for the salary bandings.


As well as a clear salary structure and career progression, we offer you a holiday entitlement of 23 days plus bank holidays, with your holiday entitlement rising after 1 and 2 years in service, up to 6% contributory pension scheme, and Life Assurance. Alongside Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

Hours and Shifts

The service that we provide to our residents is available every day of the year across a 24 hour period, meaning you will have to cover various shift patterns; including days, evenings, weekends, nights and bank holidays with an average of 40 hours per week.


Once you have passed the selection and vetting process, you will attend a 8-9 week Initial Training Course (ITC) at the establishment you have been recruited for, and you will be required to have 100% attendance. The ITC will provide high quality training where you will complete a Diploma in Custodial Care and undergo Control and Restraint training. You will also shadow experienced DCO’s on shift to give you a real taste of life on the job.

A company passionate about diversity and inclusion

Serco is a company that is committed to being a great place to work regardless of gender, race, religion, disability or sexuality. We place emphasis on creating workplaces in which our colleagues and all others working alongside us feel comfortable being themselves and are treated fairly, with respect, dignity and with zero tolerance for any form of discrimination.