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Emma - Chartered Manager Degree apprenticeship

Emma is improving process efficiency for her team through a Charter Manager Degree apprenticeship at Serco

Emma Green joined Serco as a Project Support Apprentice in September 2015. During her Level 3 Business Administration Apprenticeship Emma worked on a range of projects which focused on areas such as legal compliance, ethics and Serco’s GDPR programme.

Emma was part of the very first cohort to embark on the CMDA with Serco. Emma says she enjoyed the entrepreneurial focused aspects of the programme as well as modules covering team dynamics and the importance of self-reflection, creativity and innovation.

It is not only Emma that is feeling the benefits of her hard work. Emma is a key part of Serco’s GDPR Programme. “As a newly established team there are a lot of processes that need to be built and refined. I have been able to apply my CMDA learning to assist with the mapping of DPO processes, analysis to take out inefficiencies and where necessary take these forward with the team as Yellow or Green belt process improvement projects.”

Emma’s manager, Cristina Vannini-Goodchild, Data Governance Manager, can already see the positive impact Emma’s apprenticeship is having for the business. Cristina said, “Emma is an asset to our team and I can already see the impact of her CMDA learning in the contributions she makes to meetings and projects which she leads.”

“Once I complete the course I will have a Business Degree and be a member of the Chartered Management Institute. A lot of resources are available to you, online learning is supported by face to  face teaching at workshops, informal study groups or 1 to 1’s with Serco coaches and almost ‘anytime’ access to tutors at the University of Wolverhampton.”


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