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What our team and service users say

Our team is diverse and at various stages of their career. This is their story and those of the people we help.

Our team come from a variety of backgrounds and are at different stages of their career - but what unites them is the drive to make a difference to our service users and each other. 

Our stories


As a Community Care Officer at Serco, Arif has found a role that is rewarding and impactful, along with a team that backs him.


Working in the Social Care Access Services team at Serco means that Naseema can balance her home life with a job that's varied and rewarding


As a Deputy Team Manager within Housing Solutions, Karissa has found a role that is impactful and rewarding allowing her to make a difference everyday.



Dominic is able to make a real difference to the lives of Hertfordshire's residents - whilst getting the support he needs to do it


Having worked in care homes for many years, Rebecca talks to us about just how important the work of the Hertfordshire SCAS team is in keeping people at home and where they want to be

Our service users

We often receive feedback from our service users, here is a selection:

“I would like to say a big thank you for all your assistance. I finally got my stair lift installed yesterday. This has made my life so easy and mobile I cannot explain in words. You are amazing people doing extraordinary work to make people like me live independently.”

“(OT) has been wonderful with her help for my Mum … helped to make Mum's life better. It's not easy to look after a family member and we needed help, (OT) and others too have stepped up and been there to support, care, advise, plan and guide with practical solutions on a positive and proactive manner. It's been quite sensational in all honesty.”

“(OT) was phenomenal.  She was so very kind and she listened to me.  She was wonderful to me and I cried because she knew what to do to help me.  I cannot praise her highly enough.  She is just wonderful.”  

“I am so very pleased with the overall outcome of my beautiful shower and bathroom. This has made a great difference to my life and well being”

“The adaptations have been completed and are ‘wonderful’ … pass on their thanks and appreciation to (Trusted Assessor) for all that she has done for them. (Service User) also praised everyone else who was involved as the process was very easy and the level of work very high.  

“(OT) came to assess me at home for a bath lift. I am an amputee, find it difficult to shower and have been longing for a bathlift. (OT) was professional and helpful and came up with a bath lift which will make it possible for me to take a bath.”