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The Role

Being a Prison Custody Officer is not always easy but it is rewarding

Make no mistake, this is a role where your contribution counts - helping to give offenders structure within their lives, being a role model to encourage positive choices and ensuring that the prisoners are supported during their rehabilitation journey. When you are on duty you will act as mentor and will assure the safety, security and decency of prisoners and perform a pivotal role within the prison and the community it serves.

Daily duties involve:

  • Supervising prisoners in all aspects of wing based activity
  • Encouraging prisoners to go to work or complete the jobs they have within the prison
  • Attending additional education classes
  • Serving food and effectively managing prisoners at risk of self-harm
  • Operational matters such as prisoner headcounts, searching, supervision and security together with administrative processes must all be effectively delivered.

It’s not easy being trusted with the safety and security of someone in prison.

Every prisoner reacts differently and you will see a full range of emotions from; apathy, anger, remorse or trauma. For the person in prison it can be one of the most stressful situations they will ever encounter, but for you it’s an everyday part of your job.

Can you do it?

Yes you can - if you have the resilience, integrity and professionalism to handle an ever-changing day, irrespective of the challenging situation you may face. Your natural patience, understanding and commitment to helping people will stand you in good stead – and give you the authority needed - for this position.

Being a Prison Custody Officer demands the best, and our people come to us from a variety of backgrounds. What they will have in common is an ability to relate to people, exceptional communication skills, a commitment to supporting their colleagues and the knowledge that what they do will have a positive impact on their communities.

As a minimum you will evidence that you hold a minimum of Level 2 Key Skills (or equivalent) including English and Maths and we will test that during the process. It is important that you possess the skills that would allow you to pass a variety of mandatory training courses and have a level of fitness to pass Control and Restraint training.