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What you can expect from us?


There is a clear salary structure in place to reward you as you grow and develop in to the role, meaning that you will get receive salary increases after 1, 2 and 3 years’ service. Please see the specific prison information below for the salary bandings.


As well as a clear salary structure and career progression, we offer you a holiday entitlement of 23 days plus bank holidays, with your holiday entitlement rising after 1 and 2 years in service, up to 6% contributory pension scheme, Life Assurance and access to childcare vouchers. Alongside Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

Hours and Shifts

The service that we provide to our prisoners is available every day of the year across a 24 hour period, meaning you will have to cover various shift patterns; including days, evenings, weekends, nights and bank holidays with an average of 40 hours per week.


Once you have passed the selection and vetting process, you will attend a 8-9 week Initial Training Course (ITC) at the establishment you have been recruited for, and you will be required to have 100% attendance. The ITC will provide high quality training where you will complete a Diploma in Custodial Care and undergo Control and Restraint training. You will also shadow experienced PCO’s on shift to give you a real taste of life on the job.

Specific Requirements

This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office.