What you can expect from us

Make a difference every day

Working as a Prison Custody Officer isn't always easy - but it is rewarding. Whilst you're ensuring the safety of those around you we'll be providing you with the accredited training and development you'll need for a long, successful, and interesting career within Serco. And as well as supportive colleagues we also give you a competive salary and benefits package too. 

Meaningful and vital work

PCOs are key to ensuring the health, safety and wellbeing of residents, staff and visitors in their prisons. More importantly they play a vital role in reducing reoffending rates amongst residents, which is key to protecting public finances. They do this through encouraging educational and vocational development and through an empathetic approach.

A world of opportunity

Our prisons hold a huge amount of variety and opportunity, with PCOs being able to progress into Ops Management or into specialist services such as Psychology, Education, Health or the Animal unit. There are also opportunities within our Prisoner Escorting service and Immigration Centres - and of course our other prisons. 

Great people

Because of our investment in safeguarding and rehabilitation, our prisons are calmer and can be very different to public prisons. You’ll also receive all the training and advice you’ll need from your friendly and supportive colleagues with job shadowing and buddy programmes in place.

Salary

There is a clear salary structure in place to reward you as you grow and develop in to the role, meaning that you will get receive salary increases after 1, 2 and 3 years’ service. Please see the specific prison information below for the salary bandings.

Benefits

As well as a clear salary structure and career progression, we offer you a holiday entitlement of 23 days plus bank holidays, with your holiday entitlement rising after 1 and 2 years in service, up to 6% contributory pension scheme, Life Assurance and access to childcare vouchers. Alongside Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

Hours and Shifts

The service that we provide to our prisoners is available every day of the year across a 24 hour period, meaning you will have to cover various shift patterns; including days, evenings, weekends, nights and bank holidays with an average of 40 hours per week.

Training

Once you have passed the selection and vetting process, you will attend a 8-9 week Initial Training Course (ITC) at the establishment you have been recruited for, and you will be required to have 100% attendance. The ITC will provide high quality training where you will complete a Diploma in Custodial Care and undergo Control and Restraint training. You will also shadow experienced PCO’s on shift to give you a real taste of life on the job.

Security Clearance

This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office.