Prisoner Escort and Custody Careers

This is no ordinary transport job. Prison Escort and Custody Officers move people quickly, safely and efficiently between prisons or police stations and court appearances. And they can have a profoundly positive effect on the people in their care – lightening their mood, allaying their fears and calming them down. Their safety and security is in your hands – and it’s not easy, but it is rewarding.

Moving people in more ways than one.

Serco PECS operates across 104 courts and 16 vehicle bases throughout London, East England and West England, on average we transport 24,000 custodies per month. Our sites vary between Crown Court, Magistrates Court and Vehicle Bases, with each operating differently.

Every detained person reacts differently, and you will see a full range of emotions, from apathy and anger to remorse and trauma. For the person being detained it can be one of the most stressful situations they will ever encounter, but for you it’s an everyday part of your job. 

You’ll be responsible for every aspect of their care, from the moment we collect and return them to custody, to their time in court. This could involve conducting searches and keeping them secure, to something as simple as making sure they have something to drink. 

Can you do it?

Yes you can – if you have the resilience, integrity and professionalism to handle an ever-changing day, irrespective of the challenging situation you may face. Your natural patience, understanding and commitment to helping people will stand you in good stead – and give you the authority needed - for this position.

Being a Prison Escort Custody Officer demands the best, and our people come to us from a variety of backgrounds. What they will have in common is an ability to relate to people, exceptional communication skills, a commitment to supporting their colleagues and the knowledge that what they do will have a positive impact on their communities. You’ll also need good observation skills and the ability to follow processes and procedures to the letter. 

So, if you’re looking for the opportunity to make an impact and play a significant part in someone’s journey, click below to explore our latest opportunities.

It is important that you possess the skills that would allow you to pass a variety of mandatory training courses and have a level of fitness to pass Control and Restraint training.

Watch the video to learn more: