Frequently asked questions

Please see a list of questions we regularly get asked, hopefully you will find the answer below, if not please email our recruitment team and we will be in touch as soon as possible.

Is there a minimum age requirement?

As a minimum you will have to be 18 to apply for a PECS Prisoner Custody Officer role, if you are not 18 there are other roles that could be available to you.

What qualifications do I need?

Maths and English at a minimum key skills level 2 or equivalent.

What experience do I need to have?

Our PECS Prisoner Custody Officers come from very diverse backgrounds. It is more important for you to have the right people skills including excellent verbal and written communication, ability to exercise authority as well as maintaining your integrity and professionalism in a variety of challenging situations. Fantastic observation skills is a must!

Will I have to work shifts?

The service that we provide operates 6 days a week Monday to Saturday, with hours of work ranging between 35 – 40 hours per week across 5 days.

You will receive a 12-week rota in advance, this may include rostered Saturdays and bank holiday however we do not work Sundays or night shifts.

How will I prove my right work in the UK?

What do I wear to the assessment centre?

Please arrive in smart business-wear.

Will I have opportunity to develop my career?

Within our establishments there is career progression, if you wish to continue with you PCO career you can move in to a management role by becoming a Deputy Court Custody Manager, Court Custody Manager or Escort Manager in a vehicle base where you would be responsible for the deployment of vehicles and officers.

As a large organisation we do have various roles available both within the Justice and Immigration Sector and broader Serco Group.

Will I be required to wear a uniform?

Will I get operational support once I have finished the ITC?

If I am added into a talent pool, how long can I expect to wait for the next training place?

This can vary depending on the establishment, but if you are added in to the talent pool you will have regular contact with the talent specialist where they will provide updates and provisional start dates.

When starting the ITC, do I have to have 100% attendance in order to pass the course?

The Initial Training Course (ITC) is an 5.5 week intensive training course during which 100% attendance is mandatory. If you have holiday booked during this time period and you are not able to re arrange, we will invite you to the next available course.

Will I get paid during the ITC?

Yes, you will be paid. When you start the ITC this is the first day of your employment with Serco.