What you can expect from us

Make a difference every day

No two days are the same as a Prisoner Custody Officer. You'll work with a wide variety of people in lots of different locations and environments. And whilst you're ensuring the safety of those around you we'll be providing you with the accredited training and development you'll need to be successful, along with a competitive salary and benfits package. 

Meaningful and Vital Work

As a PECS PCO you’re at the forefront of ensuring the health, safety and wellbeing of custodies along with members of staff at prisons, police stations, courts and hospitals. By keeping your custodies in the right frame of mind you ensure the courts run on time and are secure. And we do it in the right way, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time.

A World of Opportunity

Serco’s contract has just expanded to cover 104 courts and 16 vehicle bases, meaning that there has never been a better time to join us. PCOs are able to progress into Court Custody Management and Base Ops Management.

Great People

Our bases are tight knit and you’ll find yourself working with a variety of highly supportive and experienced people, where no two days are the same. You’ll also make a difference to your custodies at a critical time in their lives - you're the person that makes sure everyone gets back safely. 


There is a clear salary structure in place to reward you as you grow and develop into the role, meaning that you will receive salary increases after 1, 2 and 3 years’ of service. Please see the specific location information below for our salary bandings.


As well as a clear salary structure and career progression, initially we offer you a holiday entitlement of 20 days plus bank holidays, with your holiday entitlement rising after 3, 5 and 7 years in service, up to 6% contributory pension scheme and Life Assurance. Alongside Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

Hours and Shifts

The service that we provide operates 6 days a week Monday to Saturday, with hours of work ranging between 35 – 40 hours per week across 5 days.

You will receive a 12-week rota in advance, this may include rostered Saturdays and bank holiday however we do not work Sundays or overnights.


Once you have passed the selection and vetting process, you will attend a 5.5-week Initial Training Course (ITC) at one of our training centres, and you will be required to have 100% attendance. The ITC will provide high quality training where you will complete a qualification in first aid and mental health first aid and undergo Control and Restraint training. You will also shadow experienced PCO’s on shift to give you a real taste of life on the job.

Security Clearance

This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office.