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The role of a Customer Service Advisor

We’re one of the leading providers of outsourced customer services for central and local Government organisations. With us, you’ll play a vital and valued role as the friendly voice and first point of contact customers speak to.

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“It feels good knowing that I help people every day.”

Join us today and be supported to develop a varied and meaningful career.

As a Customer Service Advisor, you’ll be involved with both inbound and outbound calls with customers who have a range of questions and concerns.

What you'll be doing

You’ll join a friendly and supportive team and receive thorough training and the chance to shadow other Customer Service Advisors from day one. This will enable you to find your feet and gain a good idea of what the role is all about before you start taking active calls.

Once in post, you’ll always remain calm and professional as you provide important support and advice to a wide range of customers at their time of need. You’ll also record everything in the relevant systems. Every day will be different. And each day you’ll gain a sense of pride and satisfaction from knowing you’ve made a positive difference to someone’s life.

Working Hours:

As a Customer Services Advisor we have a variety of opportunities to suit all needs – from full time positions in Liverpool or Manchester and part-time and full time remote working also available.  Full time shifts run between 8am to 8pm Monday to Friday and 9am to 6pm Saturday and Sunday with total working hours being 37.5 hours a week.  Part time opportunities are available working from 8am to 12pm, 2pm to 8pm.

The skills you'll need:

You'll have excellent communication skills as you need to be able to listen to what people are telling you and, in an empathetic and non-judgmental way, find and retain the information you need. And you’ll need to be able to do this and fully resolve customer queries within agreed time and quality guidelines.

As well as an excellent telephone manner, keyboard, and writing skills, you’ll also need to have the ability to use multiple IT systems to accurately capture and record customer information.


Everyone who joins us receives all the training and shadowing they need before they start fielding active calls. You’ll also receive support from your friendly team members and your manager. As part of this role we offer a 5 day - fully paid - training course.


As well as weekly pay and the opportunity of career progression into a permanent role, we offer you 20 days holiday plus bank holidays, rising to 25 days after your 12-week probation period, no weekend work and free on-site parking.  Employees are also able to join our pension scheme after 12 weeks.

The difference Serco can make to you

Our core values of Trust, Care, Innovation and Pride are at the heart of everything we do. As a valued member of Serco's temporary workforce, we’ll treat you with the respect you deserve and give you the opportunity to perform a meaningful and vital role. We’ll also support you to learn, develop and access further career opportunities within our diverse UK-wide operation, enabling you to achieve and succeed.

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A place you can count on

Our colleagues are highly valued members of the SWS team. We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for the public and each other.

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A place for you

With us, you’ll have direct access to training, development, support to grow and many more career opportunities. Whether that’s a different temporary role or a permanent career move to match your ambitions

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A place you can make a difference

Take pride in doing temporary work that really matters. Work directly with the public and gain career satisfaction by providing a vital front-line service.

Work that works for you

We match the right people to the opportunity that’s right for them. So, discover a variety of work options that suit your lifestyle, life stage and aspirations.