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The role of a Housing Officer

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"The reward is knowing that what I do has a positive impact on peoples lives"

Join us today and be supported to develop a varied and meaningful career.

In this role you will ensure that your allocated hotel is safe, habitable, fit for purpose and fully equipped. Ensuring that all Service Users maintain compliance with the conditions of their support provision. You will be the designated point of contact to support the services users with their requirements. As well as liaising with the hotel and other third parties.

A Day in the life of a Housing Officer

"As a housing officer when I first started in the early days of September, I struggled a lot with communicating with service users who did not understand English. However, over time I began to learn and use different techniques and strategies to overcome this challenge. Nevertheless, my day-to-day life working as a housing officer for Serco group, couldn’t be more rewarding, from helping out service users daily and putting a smile on their faces, to enabling them a warm settling in. Working alongside the best housing officers, has helped me enjoy my role and understand my job a lot better! I have also gained better patience, communication, and quick-thinking skills. Couldn’t possibly think of a more gratifying job."

-Housing Officer


What you'll be doing

Working Hours:

As a Housing Officer our working pattern covers a 12 hour shift during the day or night. Working hours are 7am -7pm or 7pm to 7am with opportunities to suit your working needs. The working roster is scheduled as 4 on 4 off and you will be part of a designated team for your site. 

The skills you'll need:

You will have an ear for detail as a large part of the role is listening to individuals and helping to bring solutions to everyday queries. The detail is important as there has to be an element of accountability within the role, trust and transparency play a large part in delivering quality service. 

As well as an excellent telephone manner, keyboard and writing skills, you will also need to have the ability to use multiple IT systems to accurately capture data.


Training is ongoing. The company takes a practical approach to training with every member of staff going through an initial induction outlining the core elements of what is required. As well as continued online E-Learning that is detailed and current. The supporting team will be on hand to help and answer questions in real time and provide support. 


Housing officers will be paid weekly with public holidays also reflected in pay. Parking available on selective sites. Future opportunities can be found on the company’s website and are available for all to apply

The difference Serco can make to you

Our core values of Trust, Care, Innovation and Pride are at the heart of everything we do. As a valued member of Serco's temporary workforce, we’ll treat you with the respect you deserve and give you the opportunity to perform a meaningful and vital role. We’ll also support you to learn, develop and access further career opportunities within our diverse UK-wide operation, enabling you to achieve and succeed.

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A place you can count on

Our colleagues are highly valued members of the SWS team. We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for the public and each other.

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A place for you

With us, you’ll have direct access to training, development, support to grow and many more career opportunities. Whether that’s a different temporary role or a permanent career move to match your ambitions

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A place you can make a difference

Take pride in doing temporary work that really matters. Work directly with the public and gain career satisfaction by providing a vital front-line service.


Work that works for you

We match the right people to the opportunity that’s right for them. So, discover a variety of work options that suit your lifestyle, life stage and aspirations.