The role of a Customer Service Advisor
We’re one of the leading providers of outsourced customer services for central and local Government organisations. With us, you’ll play a vital and valued role as the friendly voice and first point of contact customers speak to.Apply now
“It feels good knowing that I help people every day.”
Join us today and be supported to develop a varied and meaningful career.
As a Customer Service Advisor, you’ll be involved with both inbound and outbound calls with customers who have a range of questions and concerns.
What you'll be doing
You’ll join a friendly and supportive team and receive thorough training and the chance to shadow other Customer Service Advisors from day one. This will enable you to find your feet and gain a good idea of what the role is all about before you start taking active calls.
Once in post, you’ll always remain calm and professional as you provide important support and advice to a wide range of customers at their time of need. You’ll also record everything in the relevant systems. Every day will be different. And each day you’ll gain a sense of pride and satisfaction from knowing you’ve made a positive difference to someone’s life.
As a Customer Services Advisor we have a variety of opportunities to suit all needs – from full time positions in Liverpool or Manchester and part-time and full time remote working also available. Full time shifts run between 8am and 18:15pm Monday to Friday with total working hours being 37.5 hours a week. Part time opportunities are available working from 08.00-14.00, 14.00-18.00 or 10.30-16.30.
The skills you'll need:
You'll have excellent communication skills as you need to be able to listen to what people are telling you and, in an empathetic and non-judgmental way, find and retain the information you need. And you’ll need to be able to do this and fully resolve customer queries within agreed time and quality guidelines.
As well as an excellent telephone manner, keyboard, and writing skills, you’ll also need to have the ability to use multiple IT systems to accurately capture and record customer information.
As well as weekly pay and the opportunity of career progression into a permanent role, we offer you 20 days holiday plus bank holidays, rising to 25 days after your 12-week probation period, no weekend work and free on-site parking. Employees are also able to join our pension scheme after 12 weeks.
The difference Serco can make to you
Our core values of Trust, Care, Innovation and Pride are at the heart of everything we do. As a valued member of Serco's temporary workforce, we’ll treat you with the respect you deserve and give you the opportunity to perform a meaningful and vital role. We’ll also support you to learn, develop and access further career opportunities within our diverse UK-wide operation, enabling you to achieve and succeed.