Customer Service Advisors
Here at Serco everyone has an important role to play – and this includes our temporary workforce, who work flexibly across our sectors to meet the demand for public services.Apply now
Customer Service Advisor
Liverpool: £8.91 per hour
As a Customer Service Advisor you’ll be the first point of contact for one (or a number of) public services. Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns – and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as you go.
As a Customer Service Advisor you’ll be the first point of contact for one (or a number of) public services. As such your working week will consist of shifts between 8am and 18:15pm Monday to Friday with total working hours being 37.5 hours a week.
What we're looking for:
To be successful in this role you’ll first and foremost need to have strong communication skills. So as well as an excellent telephone manner, keyboard, and writing skills, you’ll also need to be a good listener - someone with an empathetic and non-judgmental ear who can extract and retain information from customers.
You’ll naturally need to have the ability to use multiple IT systems, and accurately capture and record customer information. You’ll also be able to work within defined time and quality guidelines, tailoring your support to fully resolve customer queries in line with these.
As well as weekly pay and career progression into a permenant role, we offer you a holiday entitlement of 28 days plus bank holidays, rising to 33 days after your 12-week probation period, free on-site parking and partly paid breaks.