Customer Service Advisors

Here at Serco everyone has an important role to play – and this includes our temporary workforce, who work flexibly across our sectors to meet the demand for public services.

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Customer Service Advisor

Liverpool: £8.91 per hour

As a Customer Service Advisor you’ll be the first point of contact for one (or a number of) public services. Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns – and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as you go.

 

The Role:

Working Hours:

As a Customer Service Advisor you’ll be the first point of contact for one (or a number of) public services. As such your working week will consist of shifts between 8am and 18:15pm Monday to Friday with total working hours being 37.5 hours a week. 

 

Pay:

As part of this role we offer £8.91 per hour on weekly pay.

What we're looking for:

To be successful in this role you’ll first and foremost need to have strong communication skills. So as well as an excellent telephone manner, keyboard, and writing skills, you’ll also need to be a good listener - someone with an empathetic and non-judgmental ear who can extract and retain information from customers.

You’ll naturally need to have the ability to use multiple IT systems, and accurately capture and record customer information. You’ll also be able to work within defined time and quality guidelines, tailoring your support to fully resolve customer queries in line with these.

Training:

Everyone who joins us receives all the training and shadowing they need before they start fielding active calls. You’ll also receive support from your friendly team members and your manager. As part of this role we offer a 5 day - fully paid - training course.

Benefits:

As well as weekly pay and career progression into a permenant role, we offer you a holiday entitlement of 28 days plus bank holidays, rising to 33 days after your 12-week probation period, free on-site parking and partly paid breaks.

Why join us?

Two employees looking at computer screen in call centre

Great people

You only have to spend a few moments in our centres to realise that we have a special people-driven culture. Our diverse and caring workforce supports the public and each other

Woman smiling at call centre

A world of opportunities

With over 1,000 people across various sites, Serco is one of the leading public sector providers of customer services. Many of our temp workers take up permanent positions and go onwards and upwards within our business – whilst many others are happy with a temp role that fits around your lifestyle.  

Man on phone at call centre

Meaningful and vital work

The nature of our business means you will do interesting work that matters, and as one of the first ports of call for people looking to access public services, you’ll be a true front line worker.