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A new white paper published by Serco examines the benefits of transforming contact centre culture and the potential this has to impact the bottom line. It explores the importance of employee engagement to the contact centre environment and examines both the theory, as well as examples of how it can work in practice.
Merseyrail is delighted to announce that it's top of today's Which? annual survey for train satisfaction, achieving 70 per cent. This is the highest score secured by a rail operator over the three years that this poll has been running. Nineteen rail companies were assessed.
Serco has been re-awarded the contract to provide operation and maintenance support to the Solid State Phased Array Radar (SSPAR), part of the UK/US Ballistic Missile Early Warning System located at RAF Fylingdales, North Yorkshire on behalf of the UK Ministry of Defence (MOD). The six-year contract, which starts on 1 April 2014, is valued at over £15m, with an option for six further years.
Creative offenders from Serco’s Southern Queensland Correctional Centre have produced some extraordinary artwork currently on show at an exhibition at the University of Southern Queensland’s (USQ) ‘Arts Gallery’.
Serco's Andrew MacDonald considers the new rules and tools that are adding value to the customer experience
Serco, the international service company, has been awarded a contract by the European Parliament to consolidate and transform their IT support services. Under this new contract, which is valued at EUR 60m over six years, Serco will work with its partners to provide support to the European Parliament in Brussels, Luxembourg and Strasbourg.
Serco Group plc (Serco), the international service company, welcomes today's notification by the Cabinet Office that a positive assessment has been made of Serco's corporate renewal plan.
The National Watersports Centre (NWSC) in Nottinghamshire, one of the UK's premier sporting venues and outdoor leisure attractions, has combined the very latest sports and fitness equipment with breath taking views of the regatta lake to bring local residents and visitors to the City of Nottingham, a brand new indoor gym facility.
Serco NorthLink Ferries is set to welcome the MV Hamnavoe back to service on Friday, 24 January 2014, complete with new livery.
Leading community healthcare providers Serco and Bromley Healthcare, an employee-owned social enterprise, have signed a partnership agreement to work together in the community healthcare market.
Serco Group plc (Serco), the international service company, today announces that it has been awarded a two-year contract extension by Public Works and Government Services Canada to provide site support services at the 5 Wing Canadian Forces Base in Goose Bay, Canada. This new contract extends the current 11-year agreement to March 2016. The extension is valued at just under C$100m over a two-year period.
Serco Group plc (Serco), the international service company, today announces that it has signed a two-year extension to its contract with Transport for London (TfL) to manage and operate the Barclays Cycle Hire Scheme. The extension is valued at £38m and will see Serco continue to run the service until July 2017.
Serco Group plc (Serco), the international service company, today announces that it has secured a six-month extension to its contract with the Australian Government Department of Immigration and Border Protection (DIBP) for the provision of detention services at Immigration Detention Centres (IDC) and Alternative Places of Detention (APOD) on mainland Australia and Christmas Island.
Serco Asia Pacific has successfully extended two of its existing contracts – the first to provide Open Space Management and Maintenance Services for the City of Melbourne in its prestigious parks, gardens and reserves, and the second for the provision of essential services to BlueScope Steel at its Port Kembla and Western Port Facilities.
Serco Group plc (Serco), the international service company, today announces that it has expanded its contract with the UK's Ministry of Justice (MoJ) to build and operate an extension to HMP Thameside. The expansion has a total value to Serco of £120m over 22 years, including £36m for the 18-month construction phase which has now commenced
Ahead of Serco Group plc (Serco) entering its close period for the financial year ending 31 December 2013, and following the recent Interim Management Statement (IMS), we will be holding our customary pre-close meetings with analysts over the coming days. No new material information will be disclosed in these meetings.
Serco Group plc (Serco), the international service company, has been notified today by the Ministry of Justice (MoJ) and Cabinet Office that the audits and reviews of Serco's contracts have concluded satisfactorily.
Serco has confirmed its commitment to the UK and international healthcare markets following a comprehensive review of its strategy in early 2013. The global healthcare market is a key strategic market for Serco following recent wins and operational start-ups in the UK, the US, Middle East and Australia.
Cancer patients and their carers will receive specialist support closer to home thanks to a scheme that takes care out of hospitals and into the community.
VoiceSage, the company that enables automated real-time customer conversations, has revealed the extent of consumer impatience and intolerance when it comes to customer service, and the cost to brands if they fail to meet escalating demands. The revelations are published in a new white paper, The 'Now' Generation & the Customer Communications Gap - the result of a collaboration with international service company Serco.