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NelsonHall, one of the most influential research and advisory firms for the global BPO and IT outsourcing industry has identified international services company Serco as a leader in multi-channel Customer Management Services (CMS), ('Overall' market segment), within their latest report on this market and also through their rigorous NEAT assessment tool that rates multi-channel CMS providers.
Serco, the international service company, today announced that we have been selected by SIRVA, one of the world's leading logistics and relocation services companies, as one of its global strategic partners and suppliers. Serco has been awarded a multi-million dollar long-term transformative managed services contract by SIRVA to provide lead generation, customer service and query resolution and safety and driver support services. Service will be delivered from Fort Wayne, Indiana.
Serco supports greater transparency for public service providers and welcomes this week's proposal from the CBI to introduce new measures to boost transparency and trust in private and third sector managed public services contracts.
Serco, the international service company, has confirmed the launch of a recruitment drive for around 150 new members of staff to be based at its state-of-the-art contact centre facility in Amberley Street, Sheffield.
To mark National Apprenticeship Week 2014 (3-7 March), Serco has pledged to recruit more than 100 new apprentices into its UK businesses by the end of the year, an increase of over 10% on existing numbers.
A challenging 2013 and near-term outlook; markets remain attractive.
Serco Group plc (Serco), the international service company, is pleased to announce the appointment of Mike Clasper, Tamara Ingram and Rachel Lomax, as non-executive directors with effect from 3 March 2014.
Serco Inc., a provider of professional, technology, and management services, announced the award of a new contract to provide training support to the US Marine Corps (USMC). The Marine Air Ground Task Force (MAGTF) Training Systems Support contract has a one-year base period and one six-month option period valued at nearly $18 million, if the option is exercised.
Serco Group plc (Serco), the international service company, is pleased to announce the appointment of Rupert Soames OBE as Group Chief Executive with effect from 1 June 2014, at which point he will join the Serco Group plc Board. Ed Casey will continue to lead the company as Chief Executive in the interim.
Three interns have been praised for their work at Derriford Hospital as part of an award-winning scheme that helps young adults with learning disabilities find jobs.
A Suffolk Community Healthcare hospital is meeting all essential quality and safety standards, according to a health watchdog.
Serco, one of the UK's leading environmental services providers, has been selected by the London Borough of Havering to manage its household waste and recycling services.
The Docklands Light Railway (DLR) has achieved the highest ever scores for punctuality and performance in its 26-year history.
Serco, one the UK's leading environmental service providers, has published new research investigating the impact of recycling incentives. Serco commissioned Eunomia Research & Consultancy to explore the effect of incentives and reward schemes on recycling rates in over 30 boroughs across the UK.
Patients have highly commended the treatment they are receiving from Suffolk Community Healthcare (SCH), according to a survey last month.
Serco employees across the UK have raised £100,000 for Whizz-Kidz, a UK charity which aims to transform the lives of disabled children and young people through vital mobility equipment, skills training and work placements.
A new white paper published by Serco examines the benefits of transforming contact centre culture and the potential this has to impact the bottom line. It explores the importance of employee engagement to the contact centre environment and examines both the theory, as well as examples of how it can work in practice.
Merseyrail is delighted to announce that it's top of today's Which? annual survey for train satisfaction, achieving 70 per cent. This is the highest score secured by a rail operator over the three years that this poll has been running. Nineteen rail companies were assessed.
Serco has been re-awarded the contract to provide operation and maintenance support to the Solid State Phased Array Radar (SSPAR), part of the UK/US Ballistic Missile Early Warning System located at RAF Fylingdales, North Yorkshire on behalf of the UK Ministry of Defence (MOD). The six-year contract, which starts on 1 April 2014, is valued at over £15m, with an option for six further years.
Creative offenders from Serco’s Southern Queensland Correctional Centre have produced some extraordinary artwork currently on show at an exhibition at the University of Southern Queensland’s (USQ) ‘Arts Gallery’.