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Serco's Andrew MacDonald considers the new rules and tools that are adding value to the customer experience
Serco, the international service company, has been awarded a contract by the European Parliament to consolidate and transform their IT support services. Under this new contract, which is valued at EUR 60m over six years, Serco will work with its partners to provide support to the European Parliament in Brussels, Luxembourg and Strasbourg.
Serco Group plc (Serco), the international service company, welcomes today's notification by the Cabinet Office that a positive assessment has been made of Serco's corporate renewal plan.
The National Watersports Centre (NWSC) in Nottinghamshire, one of the UK's premier sporting venues and outdoor leisure attractions, has combined the very latest sports and fitness equipment with breath taking views of the regatta lake to bring local residents and visitors to the City of Nottingham, a brand new indoor gym facility.
Serco NorthLink Ferries is set to welcome the MV Hamnavoe back to service on Friday, 24 January 2014, complete with new livery.
Leading community healthcare providers Serco and Bromley Healthcare, an employee-owned social enterprise, have signed a partnership agreement to work together in the community healthcare market.
Serco Group plc (Serco), the international service company, today announces that it has been awarded a two-year contract extension by Public Works and Government Services Canada to provide site support services at the 5 Wing Canadian Forces Base in Goose Bay, Canada. This new contract extends the current 11-year agreement to March 2016. The extension is valued at just under C$100m over a two-year period.
Serco Group plc (Serco), the international service company, today announces that it has signed a two-year extension to its contract with Transport for London (TfL) to manage and operate the Barclays Cycle Hire Scheme. The extension is valued at £38m and will see Serco continue to run the service until July 2017.
Serco Group plc (Serco), the international service company, today announces that it has secured a six-month extension to its contract with the Australian Government Department of Immigration and Border Protection (DIBP) for the provision of detention services at Immigration Detention Centres (IDC) and Alternative Places of Detention (APOD) on mainland Australia and Christmas Island.
Serco Asia Pacific has successfully extended two of its existing contracts – the first to provide Open Space Management and Maintenance Services for the City of Melbourne in its prestigious parks, gardens and reserves, and the second for the provision of essential services to BlueScope Steel at its Port Kembla and Western Port Facilities.
Serco Group plc (Serco), the international service company, today announces that it has expanded its contract with the UK's Ministry of Justice (MoJ) to build and operate an extension to HMP Thameside. The expansion has a total value to Serco of £120m over 22 years, including £36m for the 18-month construction phase which has now commenced
Ahead of Serco Group plc (Serco) entering its close period for the financial year ending 31 December 2013, and following the recent Interim Management Statement (IMS), we will be holding our customary pre-close meetings with analysts over the coming days. No new material information will be disclosed in these meetings.
Serco Group plc (Serco), the international service company, has been notified today by the Ministry of Justice (MoJ) and Cabinet Office that the audits and reviews of Serco's contracts have concluded satisfactorily.
Serco has confirmed its commitment to the UK and international healthcare markets following a comprehensive review of its strategy in early 2013. The global healthcare market is a key strategic market for Serco following recent wins and operational start-ups in the UK, the US, Middle East and Australia.
Cancer patients and their carers will receive specialist support closer to home thanks to a scheme that takes care out of hospitals and into the community.
VoiceSage, the company that enables automated real-time customer conversations, has revealed the extent of consumer impatience and intolerance when it comes to customer service, and the cost to brands if they fail to meet escalating demands. The revelations are published in a new white paper, The 'Now' Generation & the Customer Communications Gap - the result of a collaboration with international service company Serco.
Serco has won the "Technology Implementation of the year 2013" at the Aviation Business Awards (ABA) for the implementation of the tower simulator at Dubai Airport, also known as TOSIM-1.
An employee from Serco's Welfare Services business based in Birmingham city centre is encouraging colleagues and their families to become potential lifesavers by registering as stem cell / bone marrow donors on behalf of Delete Blood Cancer UK.
Serco has won a three-year extension to its hotel services contract with Plymouth Hospitals NHS Trust. The extension is worth £42 million and means that the contract will now continue until September 2019
A man who used to be homeless is one of the latest graduates of The Prince's Trust Get into Health programme, which was first piloted by Serco.
Martin Wakenell, 25, from Norwich lost his father when he was just 16. Life at home was difficult and he often felt he had no-one to talk to about his problems. This had an impact on his grades and he left school with just two qualifications. Difficulties at home left him homeless, surviving on tins of cold beans.