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Serco Group plc (Serco), the international service company, announces that it has reached an agreement and expects to sign today a significant new Business Process Outsourcing (BPO) contract to provide and enhance the efficiency of customer contact services for Shop Direct Group (Shop Direct), the UK's leading online and home shopping retailer. The ten-year contract will start on 1 July 2012 and has a total estimated value to Serco of approximately £430m.
Serco is one of the key sponsors of The Dallaglio Flintoff Cycle Slam - a 2,872km cycling ride across Europe - aiming to raise £2m for charity.
Serco Group plc (Serco), the international service company, announces today, that it has been selected as preferred bidder by Transport Scotland for a new contract to deliver lifeline ferry services to the Northern Isles. The contract, which is expected to be signed in the coming months and is due to start in Summer 2012, has a total estimated value of approximately £350m over six years.
Serco, one of the founder sponsors of The Bloodhound Project, has teamed up with Glasgow's Riverside Museum to provide local residents and visitors to the city with their first opportunity to see the Bloodhound supersonic car which will be attempting to set a new land speed record in excess of 1,000mph. A full size replica of this pioneering jet and rocket propelled car is visiting the museum from 26-28 April, with the first two days devoted to activities and workshops to inspire youngsters from visiting schools from all over Scotland.
The Board of Serco Group plc (Serco) is pleased to announce the following appointments. Joanne Roberts, currently Company Secretary, has been appointed to the role of Commercial and Finance Director in Serco's newly created UK and Europe division. John Hickey, currently Serco's Tax and Treasury Director, will become Company Secretary effective from 15 May 2012, following Serco's Annual General Meeting.
Mansfield District Council has today confirmed Serco, the international service company, will manage its leisure centres as Managing Agent to the Mansfield District Leisure Trust, following a comprehensive and highly competitive procurement process.
Serco Group plc (Serco), the international service company, announces today that it has signed the agreement to operate, and has begun to operate, the Anglia Support Partnership (ASP). ASP becomes Serco's first shared services proposition in the emerging market for middle and back office support to the UK health sector.
Serco announced today that it has been awarded a position on the new Consultant, Advisory, and Technical Services (CATS) contract vehicle that will provide support services to the U.S. Air Force Medical Service (AFMS) at 69 Air Force Medical Treatment Facilities in the United States and its territories. Serco is among 13 awardees on the indefinite delivery/indefinite quantity (ID/IQ) contract, which is valued at $985 million over a five-year ordering period. Task orders may include up to a one-year base period and two one-year option periods.
Serco, the international service company, today announces that it has signed a new contract with Ideal Shopping. Under the 5 year contract valued at £17m, Serco will provide customer contact services for all Ideal Shopping customers for its Ideal World, Create & Craft, Lead the Good Life and Pets & Wildlife brands. The service will be run from the UK, with contact centre operations in Peterborough in the UK, and Mumbai in India.
Serco Group plc (Serco), the international service company, announces today that it has been selected as preferred bidder for a new contract to provide community health services for NHS Suffolk. The contract, which is expected to be signed in the coming months and is due to start in Autumn 2012, has a total estimated value of £140m to Serco over three years.
Serco Group plc (Serco), the international service company, announces that it has signed a contract with the UK Border Agency (UKBA) to deliver the COMPASS project, providing accommodation, associated services and transport for asylum applicants in two regions of the UK. The five-year contract has an estimated total value of approximately £175m.
One of Serco's leading contact centre campaigns has won the Autotrader "Click" Award for Manufacturer Customer Service in the UK. The Peugeot project, run by Serco's contact centrein Tonbridge, Kent, beat 30 other car manufacturers to the prize after outperforming them in a mystery shopper programme.
Serco Group plc (Serco), the international service company has been recognised for its work supporting local communities and its commitment to corporate responsibility by achieving Gold status in the Business in the Community's (BiTC) 2012 Corporate Responsibility Index. This is the seventh year running that Serco have achieved the Gold award reflecting the commitment of our people to supporting and contributing to the communities in which we work and to making a positive impact on society.
Serco Group plc (Serco), the international service company, announces today that it has been selected as preferred bidder for a new contract to provide integrated facilities management (FM) services to the East Kent Hospitals University NHS Foundation Trust in the UK. The contract, which is expected to be signed in the next few weeks and is due to start in July 2012, has a total estimated value of approximately £140m over ten years, comprising an initial seven-year period and a maximum three-year extension.
Serco Group plc (Serco), the international service company, has worked with Transport for London (TfL) to today launch a major Eastern expansion to the Barclays Cycle Hire Scheme.
Serco Group plc (Serco), the international service company, is pleased that its consortium has been selected by the New Zealand Government as preferred bidder to provide and operate the new Wiri prison in Auckland, New Zealand.
Serco employee Jane Burston has been selected as a Young Global Leader by the World Economic Forum, an honour she will use to fight climate change by bringing international attention to the capabilities of the UK's planned Centre for Carbon Measurement. Jane works at the National Physical Laboratory's (NPL), which is managed and operated by Serco.
Serco Group plc (Serco), the international service company, announces that it has been chosen by the UK Ministry of Defence (MOD) as the proposed supplier to take over the leadership of Defence Business Services (DBS) which provides corporate services for the MOD such as civilian human resources, finance, information and security vetting. This decision was announced today by the Secretary of State for Defence and is subject to a 10 day stand-still period.
Solid operational performance delivers strong financial result; global markets support confidence in future growth. Christopher Hyman, Chief Executive of Serco Group plc, said: "I am pleased with our solid operational performance and the number of contracts wins which have underpinned our strong financial result for 2011."
Serco, the international service company, today announces that it has been awarded a new partnership agreement with Freemans Grattan Holdings (FGH), the UK arm of the world's largest distance selling organisation - the Otto Group.