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Back and Middle Office Services

Corporate support services within government organisations, providing employees with HR, payroll, procurement, and finance functions.

Back and Middle Office Services

We provide effective employee and corporate support services to local government. Our services are focused on improving the employee experience by providing cost effective and responsive HR, payroll, procurement, and finance services. We do this through technology-led business transformation that delivers faster and better outcomes for staff, whilst reducing operating costs.

Support service staff are often a vital but undervalued part of any organisation. The strain on frontline local government services is forcing councils to seek ever greater value from their corporate support services while improving the employee experience.

Maximising the value from support services and modernising delivery through digital channels can release savings to the frontline while empowering the organisation to be more responsive to change.

Our transactional back and middle office services are designed specifically to provide innovative solutions to meet these needs. 

Our solution provides a low-cost service that interprets your business and people needs, integrating frontline and white collar services for your workforce. We are able to redesign services through IT-enabled transformations, supporting a range of vendor platforms. Service transformation is technology-enabled but focused on your employee and business needs above all.

Key Facts

  • We provide HR and payroll services to over 36,000 staff, and process 650 leavers and starters yearly for a large county council.
  • We have introduced a single number and point of contact for all employee enquiries for ICT, HR, payroll, FM, and finance services managed under one of our strategic partnerships.
  • Our Service Desk for Glasgow ACCESS handles over 200,000 calls and emails from council users through a 24x7 helpdesk every year.

Contact us for further information on Serco’s Citizen Services: