Parking Enforcement

Through a range of parking services, we improve the safety, security and compliance of car parks and road networks for our West London Local Authority clients.

We provide 24/7, multi-channel access to our services that are integrated with robust back office and telephony systems to ensure our service user expectations and needs are meet. Our locally based Customer Services teams provide a quick, knowledgeable and responsive service, working in partnership with our customers to deal with issues, appeals or complaints in a fair, efficient and appropriate manner.

Our unique Street Segmentation data, analytics and ANPR enabled mobile teams allow us to focus our enforcement resources where and when they are needed. Reducing illegal and dangerous parking and traffic offences, minimising risk and improving traffic flow for visitors, local residents and businesses. 

We seek to keep the roads safe and generate revenues for our customers, providing real-time monitoring and enforcement across networks of CCTV cameras in state of the art monitoring and control centres.

We deliver significant improvements in access, safety and compliance for service users whilst enabling customers to reduce operating costs and reduce congestion.

Key Facts

  • We issue over 500,000 Penalty Charge Notices and 300,000 Parking Permits each year on behalf of our West London Local Authority clients
  • We have invested in Serco Street SegmentationTM data analytics and ANPR technologies generating improved compliance without raising enforcement costs
  • We have implemented a new ‘virtual’ online permits system for service users reducing cost and improving ease of access and convenience
  • Our  investment in back office, online and automated telephony platforms and commitment to customer service excellence has reduced customer complaints >20%
  •  We have introduced new cashless parking technologies, whilst servicing and maintaining 1,300 pay & display machines every year across West London