We provide infrastructure support services for airport, port and military base operations, improving the lived experience for all members of the armed forces.
With a focus on safety, security, and efficiency, our services contribute to the wellbeing and readiness of military personnel and their families. Whether it's managing family housing, providing network infrastructure support, or overseeing logistics and transport operations, we are committed to enhancing the quality of life for those who serve our country.
VIVO Defence Services
VIVO exists to modernise the lived experience for our Armed Forces to achieve, grow and thrive. Our joint venture in partnership with EQUANS, delivers asset and facilities management services for the MoD built estate, as well as repairs and maintenance work for service family accommodation. VIVO combines Serco’s track record for delivering engineering, technical and FM services with EQUANS' market leading FM asset optimisation and sustainable regeneration capabilities.
VIVO Defence Services looks after nearly 28,000 service family accommodation homes for the MoD, ensuring that military families have safe, warm and comfortable homes to live in. During 2023-2024 we delivered more than £40 million worth of improvement works, improving the lived experience of military families. For the US Air Force, we maintain 1,500 homes and 1,000 operational building assets on six main US air bases and associated sites that support the defence of the UK and NATO.
Our team also maintains more than 20,000 military buildings and facilities, many of which play a critical role in UK security and defence. On the MoD built estate, we are upgrading the energy management systems at 14 locations which will transform how energy is measured and used by the military community.
We deliver extensive airside and support services at RAF Brize Norton 24 hours a day, every day, and have been proudly supporting the Royal Air Force’s mission at RAF Brize Norton for over 25 years.
Our logistics, armoury, engineering and airfield services specialists provide assured, highly regulated services, enabling the 7,000 RAF personnel based on site to provide rapid global mobility in support of UK overseas operations and exercises.
Our engineering teams annually maintain over 300 C-17 aircraft wheel and tyre assemblies, and over 200 composite and metal repairs are carried out at our aircraft structural repair bay each year. The Serco survival equipment bay maintains critical safety equipment for the RAF Brize Norton aircraft, and the station armoury maintains and services thousands of RAF Brize Norton rifles & pistols.
We maintain over 150 specialist airfield vehicles every year, supporting the airfleet operations and aircraft fleet. We deliver people and products nationwide in support of the defence output, looking after nearly 7,000 inbound and outbound military travellers each month, and support the operational delivery across all aircraft and specialist vehicles alongside RAF colleagues.
Defence Academy of the UK
We make training happen at the Defence Academy, smoothly and sustainably. As proud partners with the Ministry of Defence, Serco has provided first-class services, technology and processes which have enabled the MoD to deliver world class training at the UK Defence Academy since 2000.
Our trusted team successfully carries out 28,000 planned preventative maintenance tasks and 9,000 reactive tasks each year to keep Defence Academy buildings operating efficiently. Our bespoke IT solutions and state of the art audio visual services enable training on site or online to suit course needs, with specialist higher education and training provided for 100,000 visitors annually.
We achieve 99.99% IT network availability onsite, manage 4,000 devices and handle approximately 70,000 calls on our service desk each year – supporting our customer to deliver specialised military training.
In addition we project manage the design and build of specialist buildings, including the Defence Cyber Academy, helping neurodiverse students learn in a comfortable setting.
