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Corporate Services

Back office support services and transactional processes, including finance, payroll, employment, procurement, and contract management.

Corporate Services

Serco provides a range of business support services to the public health sector. We offer a single point of access to cross-functional services, such as finance, payroll, employment, procurement, and contract management.

Working in partnership with our customers, we provide an effective blueprint for service transformation, improving customer outcomes and the service experience, as well as driving cost efficiencies.

In conjunction with our partners, we provide fully integrated back office support services and transactional processes. Underpinned by business transformation capabilities and robust technology solutions, we deliver continual service innovation that improves the customer experience and delivers system-wide cost savings.

We provide a wide range of services across core functions, including ISO 9001 accredited finance and accounting, procurement and contract management, and employment. Our services are delivered by qualified and experienced teams that collaborate to improve service standards and maximise efficiencies, within and across functions.

As a service partner, we are competitively priced and accessible, flexible and responsive to evolving health service requirements.

Key Facts

  • We serve 14 Acute Trusts, 5 Mental Health Trusts, 2 Community Services Trusts, 8 Clinical Commissioning Groups, 4 Regional/National NHS Organisations, and 1 Community Interest Company.
  • We employ over 5,000 staff and in some cases have reduced health service staffing costs by up to 35%.
  • We improve customer outcomes and service experience with 85% of calls resolved on first contact, an industry benchmarked customer satisfaction score of 79% and a 99.8% accurate payroll service.
  • We have introduced average annual procurement savings in excess of 12% for current customers.
  • We process over 680,000 transactions (payslips, purchase and sales invoices) for the NHS every year.

Contact us for further information on Serco’s Healthcare services.