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Facilities Management

From patient contact centres to hospital facilities such as catering, cleaning and portering services, Serco delivers a better patient experience at better value.

Facilities Management

The NHS has many priorities laid out by the Government, Departments of Health NHS England, CCGs, NHS Improvement and other bodies. What is clear and consistent are the objectives;  sustainable finances, efficiency, quality, health and wellbeing of staff and patients. Serco aligns to those objectives and works hard to deliver excellent services across the facilities management portfolio.

We partner with the NHS and global world-class healthcare companies to deliver patient-centered solutions that address the challenge of declining health budgets, in the face of rising public demand and increasingly complex health needs.

The healthcare sector is under unprecedented pressure. We deliver integrated facilities management services that improve the patient experience during treatment, which can significantly enhance the chances of a successful recovery. This, in turn, benefits the health service, both reputationally and financially.

We do this by supporting a positive environment for patients, their families and those looking after them. We facilitate easy access to care, faster recovery for patients, an efficient hospital discharge process, and quicker bed turnaround while reducing the chance of infection and avoiding relapse, extended stay or readmission.

Serco brings experience and best practice from our global healthcare business, as well as learnings and innovations from other market sectors, to provide the most economically viable and professional service delivery.

Key Facts

  • We have over two decades experience in delivering excellent services for the NHS and deliver integrated facilities management services to 30 hospitals across the world.
  • We employ over 8,800 people in various UK roles including facilities management, estate and asset management.
  • We deliver services in the UK to an estate of c. 1.5 million sqm with over 10,000 patient beds
  • Our customers include Barts Health NHS Trust, Dartford and Gravesham NHS Trust, NHS Dumfries & Galloway, NHS Forth Valley, NHS Lanarkshire, North Staffordshire Combined Healthcare NHS Trust, Southampton University Hospitals NHS Trust, South Tees Hospitals NHS Foundation Trust.
  • Every year we complete approximately 2 million patient moves, serve 12.9 million meals, provide 28 million drinks and spend 2.6 million hours cleaning healthcare environments.
  • We have been awarded the Golden Service Award for the Cleanest Hospital in the UK (over 250 beds) won for our 860 bed Forth Valley Royal Hospital FM Services contract in 2013/14 and 2015/16 and highly commended in 2017/18.

Contact us for further information on Serco’s Healthcare services.