Community Accommodation and Support

Serco provides vital community accommodation and support services for people while their asylum claim is being processed.

We have provided housing and support for asylum seekers in the community in the UK since 2012 ensuring safety and respect to some of the most vulnerable people in society while they await news on their immigration status. We maintain constant links with those in our care by giving them a well-known human point of contact to which they can turn if they need help. We also ‘sign-post’ asylum seekers to relevant local authority and voluntary welfare, education, and health services so that they can get wider support whilst their asylum claim is assessed.

We manage an extensive property portfolio, reducing the cost to government by integrating hundreds of landlords into one property portfolio.  We have invested heavily to improving the quality standards of the properties, ensuring that asylum seekers in our care are comfortable and have access to the services that they need.  Through a full range of procurement, management, and maintenance services, we offer a responsive and flexible stock of properties that are kept to strict quality standards.

Asylum support

Serco awarded UK asylum support services contracts with an estimated value of £1.9bn; Serco’s largest ever contract award

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