Skip to content

[email protected] - PRIVACY NOTICE

This is the privacy notice for “[email protected]” (the Programme).

The Programme is organised by L Marks Limited (the Administrator of the Programme), in conjunction with Serco Limited (the Sponsor of the Programme). Any reference to we, us or our in this notice is a reference to both the Administrator and the Sponsor unless otherwise stated.

We are committed to respecting the privacy of users of the Programme website ( (the Website) and applicants to the Programme. The following statement explains how we may use the personal information we collect from you in connection with your use of our Website and the application process.

The Administrator is registered in England and Wales with company number 7756651. The Administrator’s registered office address is 20 Broad Lane, Hale, Altrincham, Cheshire, WA15 0DF.

The Sponsor is registered in England and Wales with company number 00242246. The Sponsor’s registered office address is 16 Bartley Wood Business Park, Bartley Way, Hook, Hampshire, RG27 9UY


1.1 This notice applies to any person accessing our Website and to any person submitting an application to participate in the Programme. This notice does not apply to participation in the Programme itself, which is governed by separate terms which will be notified to you if you are invited to participate.

1.2 The Administrator and the Sponsor are separate entities, and each is separately responsible for how it deals with your personal information.

1.3 Where you submit an application, this privacy notice applies in addition to our application terms. The submission of an application is conditional upon you agreeing to the terms of this privacy notice.

1.4 Applications are made through the L Marks application portal, The Bridge. This websites has its own additional privacy notice and you should read the applicable privacy notice in addition to this notice:

1.4.1   The Bridge:

2. Personal Information

2.1 In the course of using our Website, completing and submitting an application form and participating in the selection process you may provide us with personal information about you such as your name, address, date of birth, telephone numbers (including mobile number) and email address, applications responses (personal information).

2.2 We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (as supplemented by the Data Protection Act 2018).

2.3 To properly complete our application form we require you to provide some basic data about yourself. This is information that we consider necessary or desirable so that we can properly consider your application. If you do not agree to us holding this information about you, please do not complete an application.

2.4 In completing the application form or participating in the application process you may choose to provide further information about yourself, team members or other associated people. It is entirely your decision as to whether you provide this type of information to us and you should only provide this information if you are comfortable with us storing it and using it to process your application as described in this privacy notice.

2.5 You are entitled by law to ask for a copy of your personal information at any time. Please contact us using the details in paragraph 11. You are entitled to ask us to correct or update your personal information at any time by contacting us at the address above.

3. personal information relating to other people

 3.1 It is possible that during the application process, for example whilst completing the application form or participating in pitch day, you may provide us with personal information relating to other individuals, such as team members or other people involved in your business or business idea.

 3.2 Where you do provide us with personal information relating to other people, it is essential that you:

  3.2.1 inform those people that you will be providing their personal information and what information will be provided to us;

  3.2.2 provide them with a copy of this notice so that they are aware of how their personal information may be used and their rights in respect of it; and

  3.2.3 obtain their written consent (for example by way of email) to you providing the information to us, a copy of which you will provide to the Administrator or Sponsor on request.

 3.3 By submitting information relating to other people, you agree to indemnify us for any claim, fine or penalty that we may suffer (including any associated costs or expenses that we incur) as a result of your failure to comply with paragraph 3.2.

4. Uses made of the information

 4.1 We (and our representatives) may use your personal information as follows:

  4.1.1 to perform our obligations in respect of the handling of your application, including:

  1. registering you on our database;
  2. considering your application to participate in the Programme; and
  3. making arrangements with you to attend and participate in pitch day;

  4.1.2 where you have expressly consented to us doing so, and you may withdraw your consent at anytime;

  4.1.3 where it is necessary for compliance with legal obligations, including for record keeping and regulatory compliance purposes; and

  4.1.4 where we otherwise have a legitimate interest in doing so, including:

  1. promoting the Programme, to increase awareness of the Programme, our products, services and brands and your business;
  2. to contact or respond to you and manage any enquiries, complaints and feedback.
  3. to undertake due diligence on applicants;
  4. to support business and administrative functions;
  5. in connection with legal claims, compliance, regulatory and investigative
    purposes as necessary (including disclosure of such information in connection with legal process or litigation)
  6. updating you on relevant Programmes in addition to the one applied for, to promote awareness of those Programmes and encourage applications;
  7. ensuring that our Website is presented in the most effective manner for you and your computer and tracking your use of the Website through use of cookies and log files (see paragraphs 8 and 9 below) to provide a positive user experience and improve and increase usage of our Website; and
  8. notifying you about a change to our Website or the application process to ensure the effective administration of the application process.

 4.2 A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

 4.3 The Administrator may also contact you regarding investment or commercial opportunities that we consider may be of interest to you. The Administrator works with a wide range of companies and investors and, where it considers that a company or investor it is working with might be interested in learning more about you and your business or business idea it may pass non-personal information (such as information about your business) onto that company or investor. The Administrator does this because it is in its (or the relevant company's or investor's) legitimate interests to pursue promising business opportunities.

 4.4 If that company or investor is interested in learning more about you then the Administrator may request your permission to pass your personal information onto that company or investor, but will not pass your personal information on unless and until you have agreed to this.

 4.5 If you do not want us to contact you or pass your personal information on in the way set out at paragraph 4.3 you can "opt out" by contacting us as described in paragraph 11.

 4.6 Non-personal information that you submit may also be used for analytical or reporting purposes and anonymised reports may be published or otherwise provided to third parties.

 4.7 Please be aware that any part of pitch day, including the pitches and the interviews, may be recorded and a copy of any recordings we make may be publicised and circulated as we consider appropriate. If you take part in any relevant events and would prefer not to be recorded please let us know and we’ll ensure you are not included in any content. The Sponsor does this based on its legitimate interests of assessment and selection purposes allowing for review of your pitch or interview as required. The Sponsor shall keep the videos for a period of 5 years at which time the Sponsor will return to the Administrator or delete the recording.  

5. Disclosure of your information

 5.1 We (and our representatives) may disclose your personal information to third parties:

  5.1.1 for completing due diligence on you and your business or business idea (and, where appropriate, on your team or company);

  5.1.2 to help find investment and commercial opportunities for you, as described in paragraph 4.3;

  5.1.3 in publicity material, as described in the application terms;

  5.1.4 to suppliers involved in the operation of the Programme, for example the operator of the venue where pitch day is held to make arrangements regarding your attendance or a creative agency involved in publicising the Programme;

  5.1.5 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

  5.1.6 we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website or your application; and

  5.1.7 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

 5.2 The Administrator and the Sponsor may also share your personal information between them and with other companies in the Sponsor’s group for the purposes of assessing and processing your application and arranging your participation in pitch day.

 5.3 The Sponsor operates on a global basis and accordingly when sharing your personal information as per clause 5.2 above with other companies within Sponsor’s group, these companies may be located outside the European Economic Area, but the Sponsor will ensure such transfers are covered by our intra-group data sharing agreement entered into by relevant entities.

6. Incomplete applications

 6.1 The Bridge website offers you the opportunity to save incomplete applications prior to submission. It is important to be aware that where you save an incomplete application we can access that application and the information within it, even if you have not submitted it. It is therefore important that you do not save any information in the application form that you would not be comfortable with us seeing.

 6.2 If your application remains unsubmitted after the closing date we may nonetheless access your application and consider admitting it to the application process even though it was not submitted. By starting an application you agree to us doing this. If we do decide that we are prepared to consider accepting your application we will let you know, and you will then be able to decide whether you want to proceed with it.

7.  Retention and UPDATING

 7.1 Where you provide us with personal information during the course of your usage of the Website, in the application form or during the application process we may retain this information for future use, including:

  7.1.1 to speed up your future use of the Website and application form;

  7.1.2 for record keeping and compliance purposes;

  7.1.3 for informing you about upcoming programmes;

  7.1.4 for exercising our rights set out in the application terms; and/or

  7.1.5 to contact you about investment and commercial opportunities that may arise in future.

 7.2 The duration for which we retain your personal information will differ depending on the type of information and the reason why it was submitted. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.

 7.3 Generally, the Sponsor will retain your personal information in accordance with any applicable limitation period (as set out in applicable law) plus one (1) year to allow reasonable time for review and deletion of the information held. This will usually be seven (7) years following the expiry of our business relationship with you.

 7.4 The Sponsor may store your personal information for longer periods of time, for instance to have an accurate record of your dealings with the Sponsor in the event of any complaints or challenges or where we reasonably believe there is a prospect of litigation relating to your personal information or dealings. When no longer necessary to retain your personal
information, the Sponsor will delete or anonymise it.

 7.5 You are responsible for ensuring that the personal information that we hold about you is accurate and up-to-date, and you should check it on a regular basis. Until the closing date you will be able to update information via the application form on the Bridge website, so where this personal information changes you can update it yourself. Following closure of the application process, or if you are otherwise unable to do this, you can contact us using the details in paragraph 11 and, where appropriate, we will update the relevant personal information for you.

 7.6 If you want to withdraw your application at any time please contact the Administrator. Your withdrawal will result in the deletion of some of the personal information that we hold about you, but we may still retain some personal information, for example for record keeping purposes. Please note:

   7.6.1 If you would also like to close your account on the Bridge, you should confirm this in your request to us.

8. Cookies

 8.1 Certain parts of the Website use "cookies" to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store in your device’s memory when you visit such websites. Cookies can contain information such as the pages you have visited. The only personal information a cookie contains is information that you have personally supplied.

 8.2 We may use cookies on the Website to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Website you are visiting and to recognise you when you return to the Website. Reading cookies does not give us access to other data in your device’s memory and our Website will not read cookies created by other websites that you have visited.

 8.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If, however, you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access the Website.


 9.1 You have legal rights in connection with your personal information. Under certain circumstances, by law you have the right to:

  9.1.1 Right to object: you have a right to object to our processing of their personal data.

  9.1.2 Access to their personal data: you can request access to a copy of the personal data which we hold about you, which can generally be made free of charge.  

  9.1.3 Right to withdraw consent: where we are relying on your consent (often in the context of marketing emails), you are entitled to withdraw your consent at any time. Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent.

  9.1.4 Rectification: ask us to change or complete any inaccurate or incomplete personal data which we hold about you

  9.1.5 Erasure: ask us to delete your personal data where it is no longer necessary for Serco to use it, they have withdrawn their consent (where consent is the legal basis relied upon), or where we have no lawful basis for keeping it. (Please be aware that the erasure of personal information that we hold about you may affect our ability to provide the Website and/or process your application and in some cases our acceptance of an erasure request may require us to cease considering your application).

  9.1.6 Portability: ask us to provide you or a third party with some of the personal data that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.

  9.1.7 Restriction: ask us to restrict the personal data we use about you where you have asked for it to be erased or where you have objected to our use of it.

  9.1.8 Transfers outside of EU: you have the right to obtain a copy, or reference to, the personal data safeguards used for transfers outside the European Union. We may redact data transfer agreements to protect commercial terms.

 9.2 If you want to exercise any of the rights regarding the information held by the Sponsor, please get in contact via the details in paragraph 11.  

 9.3 If you want to exercise any of the rights regarding the information held by the Administrator, please get in contact via the details in paragraph 11.  

 9.4 Please note, to ensure security of personal information, we may ask you to verify your identity before proceeding with any such request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

10. Changes to the privacy notice

 10.1 We reserve the right to alter this privacy notice at any time. Such alterations will be posted on the Website by us (if you have submitted an application we will also send you a copy of the updated notice using the details you have provided to us).

 10.2 It is important that you read any alterations as and when they are posted on the Website by us and should you object to any alteration, please contact us as described in paragraph 11.

11. Complaints and Contacting Us

 11.1 If you have a general query about this notice or the handling of your personal information, or if you have an issue regarding the use or retention of your personal information by the Administrator, please contact the Administrator’s Data Protection Officer at L Marks, Headland House, 72 Acton Street, London, WC1X 9NB or by email at [email protected]

 11.2 If you have an issue regarding the use or retention of your personal information by the Sponsor, please contact the Sponsor’s Data Protection Officer.

 11.3 The Sponsor’s Data Protection officer can be contacted using the details set out below.

Data Protection Officer
Serco Limited
Enterprise House  
18 Bartley Wood Business Park
Bartley Way  
RG27 9XB
Email:  [email protected]
Telephone: +44 (0)1256 745900.

 11.4 We would be happy to address any concerns you have about your data privacy directly, and we encourage you to contact us in the first instance with your queries. However, you have a right to lodge a complaint with the Information
Commissioner’s Office ( telephone: 0303 123 1113) or other relevant supervisory authority who will then investigate your complaint accordingly.

Read more

12. FURTHER information

 12.1 We hope that the contents of this privacy notice address any queries that you may have about the personal information we may hold about you and how we may use it. However, if you do have any further queries, comments or requests, please contact us as described in paragraph 11 above.

 12.2 Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at

Read less