Mentors

Julia joined Serco in June 2015, as Managing Director of Justice and Immigration. In this role she is responsible to the Serco Executive for the strategy, growth and execution of services for Serco’s UK Justice & Immigration business. (£275m turnover, 4,500 staff.) 

Julia’s career began as an Army Officer and she was in the first cohort of women to live and train at Sandhurst. During her career she has held various roles in both the public and private sector in transformation; risk management; the setup, operation and delivery of large multifunctional shared services; operations; mergers and acquisitions and business turnarounds.

Wyn has been the Business Operations Director (Custodial) at Serco for over 6 years.  He is accountable for all Serco UK Custodial contracts which manages approximately 6,000 offenders and 2,000 staff.  He has over 30 years of experience of working in a prison environment both in the private and public sector.  He is skilled at leading management teams in planning, developing and implementing national and global business strategies and is motivated to “change the lives of offenders”.

Sarah joined Serco in 2010, following an eleven year career in the public sector Prison Service, and has a wide breadth of experience in operational leadership, account management and business development roles in the Justice and Immigration sectors. Her current portfolio encompasses Serco’s Home Office operations in Asylum Seeker support, Immigration Detention, Borders and Secure Logistics contracts; and the Prisoner Escorting and Custody Service delivered under contract to the Ministry of Justice.

Gary has been with Serco for over 11 years working in a variety of roles covering operations, service design and operational excellence. This included large scale service transition and transformations and the adoption of new technologies and ways of working into critical operations. Prior to Serco Gary spent a number of years as an advisor and coach to small and medium sized businesses including those with high growth potential.

James has worked for Serco since February 1996 having started as an accounts clerk in the first court escorts and custody contract. Since then he has moved around Serco within the Justice and Immigration, working within prisons and IRC’s. He has run transitions out of and closures of contracts as well as internal projects. James ran the National Citizen Service contract for a year and the EM equipment provider Geografix. He was the relationship owner for the Home Office for a year and is now working in business development as a Capture Lead.

Natalie has been the Head of Custodial Psychological Services at Serco for just over a year.  She oversees all Serco UK Psychological Services in the six prisons, managing the ethical delivery of service and strategic leadership and direction.  She has 18 years of experience of working in forensic environments both in private and public sectors, prisons and secure hospitals. She believes in supporting both offenders and prisons through critical psychological services, promoting an empathic and therapeutic approach, respecting individual differences and promoting self-efficacy.