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COVID-19 Information for Visitors

Navigating the COVID-19 pandemic in our establishments is of great importance to us – our prime focus in this regard is to keep prisoners, staff, and visitors safe.

Serco-managed prisons are located in different parts of the country where different rules and restrictions may apply with relation to COVID-19.  Any restrictions are based on the National Framework for Prisons by HMPPS.  For more information about the National Framework for Prisons, please refer to their website. 

Restriction Stages: There are five stages of COVID-19 restrictions that each Serco prison is subject to, and these will increase or decrease depending on the current level of infections for each prison. The levels of restrictions range from Stage 5 (highest) to Stage 1 (lowest).  Scottish prisons (HMP Kilmarnock), follow a slightly different framework based on national restrictions which range from Stage 5 (highest) to Stage -0 (lowest).  

Latest: From 1 April 2022, access to free COVID-19 testing kits within the community are no longer available.  Although not mandatory, we do encourage visitors to undertake an LFT before visiting one of our establishments however, to help us keep all those in our prisons safe from infection.  Situations may change rapidly, so we advise all visitors remain vigilent and aware of latest Government advice and adhere to each prison's guidelines which are subject to change at short notice. 

The following preventative measures will remain in place for all staff, prisoners and visitors in our establishments:

  • Social distancing
  • Wearing of face masks
  • Hand washing

Contact details for each of our prisons:

HMP Ashfield

Contact details:

  • Main Switchboard Phoneline: 0117 303 8000
  • Address: Shortwood Road, Pucklechurch, Bristol, BS16 9QJ
  • Twitter: @HMPAshfield
  • Website

HMP Doncaster

Contact details:

  • Main Switchboard Phoneline: 01302 760870
  • Address: HMP & YOI Doncaster, Marshgate, Doncaster, South Yorkshire, DN5 8UX
  • Twitter: @HMPdoncaster
  • Website

HMP Dovegate

Contact details:

  • Main Switchboard Phoneline: 01283 829400
  • Address: HMP Dovegate, Uttoxeter, Staffordshire, ST14 8XR
  • Twitter: @HMPdovegate
  • Website

HMP Lowdham Grange

Contact details:

  • Main Switchboard Phoneline: 0115 966 9200
  • Safer Custody Voicemail Phoneline: 0115 966 9208
  • Safer Custody Email: [email protected]
  • Address: Old Epperstone Road, Lowdham, Nottingham, NG14 7DA
  • Twitter: @HMPLowdhamG
  • Website

HMP Thameside

Contact details:

HMP Kilmarnock

Contact details:

  • Main Switchboard Phoneline: 01563 548 800
  • Address: H M Prison Kilmarnock, Mauchline Road, Kilmarnock, KA1 5AA
  • Twitter: @HMP_Kilmarnock
  • Website

Prisoner Friends & Families Contact Methods:

Here is a list of alternative options on how prisoners can be contacted by friends & family.

1.    Video Visits, using Purple Visits at prisons in England and Unilink at HMP Kilmarnock, Scotland are now available and friends and families are now able to book video calls. If you have a friend or family member currently residing in HMPs Ashfield, Dovegate, Doncaster, Lowdham Grange or Thameside go to Purple Visits’ website. If they are residing in HMP Kilmarnock in Scotland go to Unilink’s website

2.    Email a prisoner - You can send email messages to prisoners using email a prisoner.

3.    Phone - Prisoners are given 10-minutes of free phone credit each day on top of their prison phone credit, which they can use to call their friends and family.


Other useful links:

Websites with information and guidance for friends, families and significant others of those in prisons