Our response to Covid-19

This page aims to provide contact information for prisoners’ families at all Serco managed prisons. It will also be progressively updated to provide information on how we are managing Covid-19 including activities that help to safeguard prisoners’ health and wellbeing.

Prisoner Friends & Families Contact Methods:

Here is a list of alternative options on how prisoners can be contacted by friends & family. Due to the outbreak Covid-19, all prison visits have been cancelled until further notice.  We are sorry about this but you will understand that this is for everyone’s safety.

Here is a list of options on how prisoners and their friends & family can stay in contact.

Email a prisoner:

You can send email messages to prisoners using email a prisoner: https://www.emailaprisoner.com/


Prisoners are given 10-minutes of free phone credit each day on top of their prison phone credit, which they can use to call their friends and family.

Prisoner Enrichment Hub

A workout routine

In Cell Workout

We all know that exercising is good for your overall wellbeing. So in order to assist with keep fit LJ Flanders kindly allowed us to make paper copies of his In Cell Work Out so that anyone who wanted to have a structured work out plan could do so. In Cell uses body weight as a resistance training method, no equipment is required and the workout can be completed in a room. The programme is over ten weeks however it can be dipped into for certain specific areas. All of the workouts can be adapted to suit the individual’s needs or abilities. There are also relaxation and meditation sessions to help calm and focus the mind.

Pages of quizzes and puzzles

Puzzles, Sudoku, word searches, Quizzes and more

From improving memory and better problem-solving skills to improved mood and lowering stress levels. People love a puzzle, so we have been printing out puzzles of all levels and themes to help pass the time in a constructive way. There have been wing quizzes with prizes, everything from ‘Name that flag’ to music and general knowledge rounds. A fun way to test your knowledge and enhance it. In addition, colouring packs for mindfulness activity have been very popular, plenty of rainbows have made it on to walls and windows!  

A poem

Creative writing

With thanks to Rowan at Shakespeare UnBard who each week sent three packs in with different ability levels so there were no barriers for anyone wanting to join in. All the greats from Shakespeare were covered from Romeo & Juliet to A Midsummers Dream. The pack invited the reader to take part in reflective thinking, designing and alternative endings. Alongside this creative offering was Arabella at Kestrel Theatre Company who each week provided creative writing packs in the form of playwriting and drama resources from fun sketches to full length dramas. Lots to keep the creative vibe strong.

Quote from prisoner saying: Always takes the time to listen to me

Feedback from prisoners

Here is some of the feedback from those who took part in the in-cell enrichment activities:

“Thanks for keeping me busy”

“Thanks to the staff for their hard work, these activities have been essential to making our tie in lockdown as stress free as possible”

“For giving us the resources we need – thanks”

“Everyone is going the extra mile and I know it’s really as stressful for them too at the moment – thanks”

“All of them have worked hard to keep us safe – special thanks you for the ‘goodie bags’ (sweets and chocolate)”

“Staff putting their lives at risk every day – how can we say thank you in words”

“To the staff that have gone beyond their job description to take time to put together the activities for everyone – thank you.”

Contact details of our establishments:

HMP Ashfield

  • Main Switchboard Phoneline: 0117 303 8000
  • Address: Shortwood Road, Pucklechurch, Bristol, BS16 9QJ
  • Twitter: @HMPAshfield
  • Website


HMP Doncaster

  • Main Switchboard Phoneline: 01302 760870
  • Address: HMP & YOI Doncaster, Marshgate, Doncaster, South Yorkshire, DN5 8UX
  • Twitter: @HMPdoncaster
  • Website

HMP Dovegate

  • Main Switchboard Phoneline: 01283 829400
  • Address: HMP Dovegate, Uttoxeter, Staffordshire, ST14 8XR
  • Twitter: @HMPdovegate
  • Website

HMP Lowdham Grange

HMP Thameside

HMP Kilmarnock

  • Main Switchboard Phoneline: 01563 548 800
  • Address: H M Prison Kilmarnock, Mauchline Road, Kilmarnock, KA1 5AA
  • Website

Other useful links:

Websites with information and guidance for friends, families and significant others of those in prisons