Our response to Covid-19
This page aims to provide contact information for prisoners’ families at all Serco managed prisons. It will also be progressively updated to provide information on how we are managing Covid-19 including activities that help to safeguard prisoners’ health and wellbeing.
Prisoner Friends & Families Contact Methods:
Here is a list of alternative options on how prisoners can be contacted by friends & family. Due to the outbreak Covid-19, all prison visits have been cancelled until further notice. We are sorry about this but you will understand that this is for everyone’s safety.
Here is a list of options on how prisoners and their friends & family can stay in contact.
Email a prisoner:
You can send email messages to prisoners using email a prisoner: https://www.emailaprisoner.com/
Prisoners are given 10-minutes of free phone credit each day on top of their prison phone credit, which they can use to call their friends and family.
Prisoner Enrichment Hub
Contact details of our establishments:
HMP Lowdham Grange
- Main Switchboard Phoneline: 01563 548 800
- Address: H M Prison Kilmarnock, Mauchline Road, Kilmarnock, KA1 5AA