Visitor information - social visits

Maintaining contact with family and friends is important to everyone in HMP Kilmarnock. Key information on visiting times, procedures and policy available here.

Covid-19 Update: Social visits recommenced here at HMP Kilmarnock on Monday 26 April 2021.

All prisoners are entitled to 2 x 45min visits per month. There are 9 open visits available per session with 2 closed visits available if necessary. Visits times for each day are:

1015 - 1100
1300 - 1345
1430 - 1515
1600 - 1645

We only have the ability to have 1 household attending any visit with a maximum of 3 visitors permitted. Note that children under the age of 12 will not be counted. The visits Tea-Bar is open at this time for families to purchase refreshments during their visits.

Children under the age of 11 will be permitted physical contact during the visit. All children aged 5 and over must wear a face mask for the duration of the visit.  

Due to the length of time that's passed since visiting restrictions were imposed, all visitors will need to provide photographic identification and proof of address. 

Virtual visits are going ahead as usual and will not affect the social visits entitlement.

Frequently Asked Questions

What identification is needed?

All  offenders at Kilmarnock are responsible for booking their own visits and also have the responsibility to inform their visitors of the day and time of the visit. All new visitors, visitors who have been released and are now in custody will be required to provide valid photographic ID and proof of address.

To gain access to the prison for the purpose of visiting, you must have two forms of identification, one photographic and one showing your current address. Entry to the prison will not be permitted without acceptable identification.

The following examples shall be accepted as suitable for photographic ID purposes:

  • Valid Passport
  • Photographic Driving Licence
  • Citizen/Validate UK Card
  • Senior Citizens Bus Pass
  • Workplace photo ID card
  • Photographic Bank Card
  • Other official photo ID i.e. membership card

The following examples shall be accepted as suitable for proof of address provided it is less than 3 months old:

  • Utility bill
  • Council tax bill
  • Benefit book
  • Bank statements
  • Other letter from official source
  • Electronic conformation of the above will be accepted

Once your details have been recorded you will be asked to, place all unnecessary articles in a locker and, take a seat until called. When called you will make your way across to the main prison building.

Where do I go on arrival?

Everyone attending the prison for a visit must book in at the Visitor Centre.

First time visitors should arrive at least 30 minutes before the visit session starts. This is to allow sufficient time to process your details and answer any questions you may have.

Our system will now automatically delete any visitors' details where:

  • They have been registered on our system but have not visited within 6 months or handed property within 1 year.
  • Prisoners they visit have been released from custody.

If you have not been to the prison for a period of 6 months or more, you must bring all relevant identification. 

Visitors arriving after 15 minutes of the session commencing will not be permitted entry to that session. Visitors who have not been named on the visiting order will not be permitted entry.

Procedure at Main Prison building

All visitors will be asked to remove footwear, outdoor jackets and any metallic items. You will then be asked to walk through a metal detector and may be subject to a rub down search by a member of staff. Additionally, the search procedure may incorporate the use of an Ion Spectrometer and passive drug dogs.

Once the search process has been completed you will be allocated a table number and will be asked to enter into the visit hall. At the end of a visit a member of staff will inform visitors that their time has elapsed, and you will be asked to exit.

In the visit hall, there are Family Contact Officer's available throughout your visit if you require any information or have any concerns please feel free to speak to them. There are toilet facilities including disabled toilets and baby changing facilities as as a children's play area.

What security measures will visitors experience?

  • Please note that any personal belongings can be left in a locker in the Visitor Centre. This is done at the owners risk.
  • Please do not bring any unnecessary items to the prison with you.
  • On entering the Gatehouse, you will be required to undergo searching. You will be asked to remove your jacket and any metal items including belts, and perhaps your shoes. These will be passed through an X-Ray Machine, and you will be asked to pass through a metal detecting portal.
  • You may also be subject to a rub-down search by a member of staff.
  • Importantly, do not be in possession of any mobile phone or communication items such a a mobile phone charger or SIM card when gaining entry to the establishment. It is a criminal offence to attempt to introduce such items into the prison.
  • Please rest assured that this is normal procedure, and we would be grateful for your full cooperation.

Can money and clothes be taken in for a prisoner?

Property for convicted and untried prisoners may be handed in at the Visitors Centre during the Centre's opening times.

Visitors handing in property are required to be on the prisoners approved visitors list and if they have not attended a visit previously will be required to provide appropriate identification. All property must be accompanied with a completed Pro-forma (Blue Form). Prisoners are responsible for furnishing visitors with a completed Pro-forma.

Posting in Property
Property can be sent to prisoners in the post, provided a completed pro-forma is included in the parcel. Mark the parcel for the prisoner's attention. To ensure the parcel arrives safely, you can send it recorded delivery (cost incurred at the post office).   

Handing in Money
Visitors handing in money are required to be on the prisoners approved visitors' list. Money for a prisoner may be deposited at the Main Gate of the Prison. You must provide the prisoner's full name and prison number. A receipt will be issued to you after the transaction. Cheques will be accepted and should be made out to Serco Ltd (this may take 5 working days to clear).

Electronic payments
You may deposit payments directly into a prisoner’s account using an online secure payment system. This service is provided by Prison Technology Services. If you require any information please contact www.secure-payment-services.com.

Posting in Money
You can post money into a prisoner for their PPC, however we would strongly recommend either recorded/special delivery (cost incurred at the post office) when posting cash or you can post a cheque or postal order (again there is a cost incurred at the post office for the order) in. Both of these should be made payable to Serco Ltd. but please note the prisoners details on the back of the order or cheque.