Serco manages the delivery of passenger heavy rail services, including all operations and maintenance..
We successfully provide rail services that meet the customer's need to serve communities, delivering socially and economically sound rail transport in urban and rural areas.
As passenger numbers continue to grow, the ease and cost of travel are becoming increasingly significant issues. We put the needs of the traveller at the heart of the service, with a focus on improving customer satisfaction in all aspects of their journey. Using our cross-sector capability and data analytics we continuously improve service delivery. We use our technical capability to drive revenue management, introducing new innovations. We embed quality management systems into contracts and have heavily invested in governance systems.