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Citizen Services Business Plan

In Citizen Services our ambition is to double the size of our business over the next 5 years. We will achieve this by offering services at the right cost and quality that meets our customer’s needs, particularly in the areas of citizen contact, social care, skills and digital first.

Please find more information in the following documents:

Improving Lives and Championing Change (PDF)
Improving Lives and Championing Change (Interactive PDF)
The Serco Family Story
Bringing Citizen Services to Life (info graphic)