Have you ever wondered who pays your rent? How utilities and council tax get paid? Who processes the leases, and who ensures that the rent is as per the lease and is paid on time?
Welcome to the Property Services Team
Once your property joins the Serco portfolio, this hard working team of unsung heroes are responsible for processing all rent payments, ensuring leases are completed correctly, signed and returned to the Landlord, checking and processing utility bills and council tax payments.
With over 7000 properties on our portfolio, this demonstrates the fantastic job this team are doing, day in, day out.
Lisa FlanaganService Delivery ManagerLisa has worked for Serco with the Property Directorate for 8 years, currently managing a team of 8 who facilitates landlords' rent, leases, council tax, gas, electric and water. |
JenniferLandlord rent paymentsJenny has worked for Serco for over 12 years, she is a very experienced member of the team and manages all landlords' rent payments. |
EmilyLease managementEmily joined the team 12 months ago and looks after all leases for all new properties, renewals, and change of landlords. |
AimeeUtilitiesAimee joined Serco 8 years ago. She is a very experienced member of staff, looking after all the onboarding of new properties with local authorities, gas and electric suppliers, along with water suppliers. |
Madison and JoshUtilitiesMadi has worked for Serco for 6 years across many aspects of the contract. She now looks after payments for all gas, electric and water bills, along with Josh who has recently joined the team. |
Claire and VickyCouncil TaxClaire joined the team 3 years ago, and looks after the Council Tax payments for the whole portfolio, along with Vicky who has recently joined the team. |
EllenAdmin supportEllen joined Serco 8 years ago as an Out of Hours Housing Officer and has now been part of the team for the last 12 months, providing invaluable support. Ellen also participates in seminars relating to inclusion and diversity on behalf of the team. |