If you are concerned about a prisoner’s safety, health or wellbeing please contact the prison on 08008 778828 (freephone) at any time. This is a 24/7 voicemail service and manned Monday-Friday working hours. For urgent calls, these should be made to 01283 829400.
Please use the below link to access an online Safety Portal run by the Prisoners Families Helpline, it contains advice for family members and friends of prisoners regarding any concerns they may have and also includes an online Concern Form for any concerns that aren't urgent: